What are the responsibilities and job description for the Technical Support Specialist position at Stockell Consulting?
Job Description:
As an IT Infrastructure Manager, you will be responsible for providing technical support and maintenance for the company's IT infrastructure. This includes working closely with the central IT organization to ensure that the agreed strategy is implemented and followed.
Responsibilities:
• Ensure optimum support for end-users at all times within agreed service levels
• Act as the owner/escalation point for issue resolution between the business and the IT community
• Support and maintain the IT infrastructure security standards to be compliant with company security policy
• Support and maintain the IT infrastructure systems and data access – to be managed in collaboration with Service Desk
Requirements:
College/university degree in a related field or experience may be considered in lieu of formal education
Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
• Basic understanding of the IT field: VMware ESXi/VCenter knowledge, Windows Server 2008/2012/2016, Cisco networking knowledge, CITRIX; MS Remote Access, IP networking administration and services including DNS, DHCP, Active Directory, GPO & policy design and support
As an IT Infrastructure Manager, you will be responsible for providing technical support and maintenance for the company's IT infrastructure. This includes working closely with the central IT organization to ensure that the agreed strategy is implemented and followed.
Responsibilities:
• Ensure optimum support for end-users at all times within agreed service levels
• Act as the owner/escalation point for issue resolution between the business and the IT community
• Support and maintain the IT infrastructure security standards to be compliant with company security policy
• Support and maintain the IT infrastructure systems and data access – to be managed in collaboration with Service Desk
Requirements:
College/university degree in a related field or experience may be considered in lieu of formal education
Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
• Basic understanding of the IT field: VMware ESXi/VCenter knowledge, Windows Server 2008/2012/2016, Cisco networking knowledge, CITRIX; MS Remote Access, IP networking administration and services including DNS, DHCP, Active Directory, GPO & policy design and support
