What are the responsibilities and job description for the Collision Center Administrative Assistant position at Stocker Chevrolet, Inc.?
Description:
Summary:
We are seeking a highly organized and customer-focused Collision Center Administrative Assistant to join our team. This dual-role position involves handling receptionist duties, administrative tasks, and assisting in sales-related activities. The ideal candidate will ensure efficient daily operations, provide exceptional customer service, and support the sales process within the collision center.
Key Responsibilities:
Reception and Customer Service
- Greet customers and visitors with a warm and professional demeanor.
- Answer incoming calls, emails, and inquiries; route them to the appropriate personnel.
- Schedule appointments for collision repair estimates and services.
- Maintain a clean and welcoming front desk and lobby area.
Administrative Duties
- Manage and update customer records, including repair orders and insurance claims.
- Coordinate with technicians and management to ensure timely updates to customers.
- Handle data entry and filing of documents, invoices, and repair authorizations.
- Order office supplies and maintain inventory.
Sales Support
- Assist customers with inquiries related to collision repair services, pricing, and promotions.
- Prepare estimates and communicate with insurance companies to obtain approvals.
- Follow up with customers to schedule repairs and ensure satisfaction post-service.
- Provide support to the sales team in upselling additional services or products.
Work Environment:
- Primarily office-based with regular interaction with customers and technicians.
- Some exposure to the repair shop environment, which may include noise and vehicle odors.
Why Join Us?
- Competitive compensation and benefits package.
- Opportunity for growth and development within a thriving organization.
- Work with a dynamic and supportive team committed to excellent customer service.
Apply today to become an integral part of our Collision Center team!
Requirements:- Education: High school diploma or equivalent (required). Associate degree in Business Administration or related field (preferred).
-
Experience:
- 1-2 years in a receptionist, administrative, or sales support role (experience in the automotive or collision repair industry is a plus).
- Familiarity with insurance claims processes is an advantage.
- Skills:
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-focused mindset with a positive attitude.
