What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Stockman Bank of Montana?
Position General Responsibilities:
The Customer Service Representative position is a customer facing role, supporting the bank by establishing new deposit accounts, performing various account maintenance, fulfilling internal and external account and maintenance requests, and providing excellent customer service. It requires constant customer contact in person, over the phone, and through email. In addition to customer service, this position requires a teachable spirit, strong communication skills, attention to detail, and the ability to work independently and on a team.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
1. High school diploma or equivalent.
2. Ability to provide exceptional customer service in person, over the phone, and by email.
3. Working knowledge of various Microsoft Office programs.
Preferred:
1. Minimum 1-year previous work experience in banking or customer service.
2. Previous work experience using Fiserv’s Navigator programs.
Dimension of Job:
The position requires a thorough knowledge of all types of accounts, services and products offered and sold by Stockman. The Customer Service Representative (CSR) will have extensive in-person, telephone, and email contact and is to conduct relationships in a manner that will enhance the professional, community focused, and overall marketing effort of the Bank.
For full description, which includes physical mental demands please see attachment.
