What are the responsibilities and job description for the HELP DESK SPECIALIST position at Stockman Bank of Montana?
This role requires the candidate to work from our office in either Miles City, Helena, or Billings, MT. Remote work is not available for this position
Position General Responsibilities:
Provide end user technical support for computer network, computers, printers and other computer equipment. Provide technical assistance for applications, and other software. Document and triage all incoming calls, emails and incidents.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
- Strong commitment to providing exceptional customer service.
- Strong problem-solving skills.
- Strong knowledge of computer networks, hardware and software.
- Strong written and verbal communication skills required.
Preferred Qualifications:
- Help desk and end user support experience.
- A degree in computer science, networking or other related field or equivalent technical skills/work experience. A , Network , MCP or relevant certifications a plus.
- Experience in a complex computer and software installation and support environment.
- Knowledge in areas including Windows Server, Citrix, Virtual Computing, MSSQL, Exchange, TCP/IP, Security and Antivirus.
For full description, which includes physical mental demands please see attachment.
