What are the responsibilities and job description for the OPERATIONS OFFICER position at Stockman Bank of Montana?
Position General Responsibilities:
This position is responsible for the overall operations matters and responsibilities in the Market Branches. This may include but is not limited to the reporting, analyzing, reviewing, decisioning, reconciling, and completing all back-office operations concerns regarding operations functions, processes, items and accounts for the Market branches in a timely and concise manner. This position will include other operational duties and responsibilities as required and directed.
Education, Experience and Certification Requirements
Overall management of the Teller and Customer Service personnel.
Basic Qualifications:
- Strong commitment to providing exceptional customer service.
- Ability to work independently and as a member of a team.
- Bachelor's degree in business, finance, or equivalent education/work experience.
- Three-five years previous bank operations experience.
Dimension of Job:
Supervision of overall operations functions for the Glendive Branch, including teller line and new account areas.
Position Specific Responsibilities, Duties and Competencies
1. Operational Verification Functions:
- Responsible for resolving and answering non post questions on a timely basis.
- Pull NSF list, review deposits. send to Manager and submit returns to Central Operations and complete NSF fee analysis noting refunds etc.
- Review large items for return endorsements and submit to central operations on a timely basis.
- Responsible for kiting report review investigation and awareness to RMM.
- Review and report daily closed accounts report and note any large closures or issues,
- Responsible for exception and tickler report review & report missing items to RMM.
- Analyze and investigate deficit balances and fluctuation reports daily reporting oddities to RMM.
- Other reports as required or as necessary for mitigation of Bank risk.
- Review, analyze and consider reporting information as it complies with Bank protocol.
- Act on analysis suggestions and offer procedural recommendations that comply with adherence to process and procedures set by Bank and using sound judgment.
For full description, which includes physical mental demands please see attachment.
