What are the responsibilities and job description for the HVACR Service Technician position at Stockton Mechanical?
The Service Technician reports to the Service Manager, and is responsible for performing a range of HVACR jobs for commercial and residential customers.
Benefits
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
Job Qualifications:
Benefits
- Paid Training
- Competitive Compensation
- Medical Insurance (Company paid %)
- Paid Sick Time, Paid Time Off, and Paid Holidays
- Year-Round Work
- Spiffs and Rewards
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
- Serving as a member of Service Department team which are organized to conduct HVACR servicing jobs promptly and efficiently.
- Performing routine HVACR service activities without direct oversight or on-site assistance.
- Assisting the Senior Service Technician(s) in the training of other employees on service-related subjects, including call-back prevention and equipment protocols.
- Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
- Developing lead referrals for the sales staff.
- Conducting non-service work in support of the Installation Department, as assigned.
- Performing other related duties as directed by the Service Manager.
Job Qualifications:
- High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
- Two or more years of successful experience, either as a service or installation technician.
- Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other employees.
- Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in New Mexico. Be able to lift 50-lbs. Not afraid of heights or ladders.
- Interest and initiative in maintaining and advancing his or her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
- Current NM drivers license with a clean driving record. Incumbent must be insurable by Company's current insurance carrier.
- Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.