What are the responsibilities and job description for the IT Technician position at Stoke Space?
A thriving economy in space is needed to make life on Earth more vibrant, sustainable, and equitable. Space technology will enable global access to information, solutions to climate change, answers to global food security, products that transform healthcare, clean energy production, and more. Today, rocket launch options are slow, expensive, and unreliable. Stoke is building the world's most efficient fully and rapidly reusable rocket designed to fly daily that will radically increase access to space and open up the space economy to safeguard our precious home, Earth.
Description
Reusable systems are the key to seamlessly connecting Earth and space. Efficient, drama-free technical operations are foundational to these efforts. We are a small and motivated team, and as an IT Technician in Stoke Space's Information Technology department, you'll play a key role in supporting technical operations across the entire organization. You'll collaborate with product teams in a fast-moving startup environment as we accelerate toward the first launch of Nova. You must be ready to stay focused, move fast, self-direct, and learn on the fly.
Responsibilities
- Support and maintain computers, phones, peripherals, and other IT systems
- Setup workstations and IT resources for new employees
- Assist users with support for software applications and configuration issues
- Respond to and resolve helpdesk requests, including basic troubleshooting of hardware, software, connectivity, and user access issues, while escalating more complex problems as needed
- Assist with the execution of IT projects including system upgrades, migrations and maintenance
- Configure, support, and maintain audio/video/camera systems used for meetings, video conferencing and facility security
- Install, terminate, and troubleshoot low voltage cabling, including network, phone, and AV wiring
- Provide technical assistance to the software development, avionics and engineering teams for projects as needed
- Monitor hardware inventory and manage IT assets
- Provide a high-level of service to ensure an exceptional end user experience
- All other duties as assigned
Qualifications
- Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support role
- 2–4 years of experience in IT support or helpdesk environment
- Strong knowledge of Windows and macOS operating systems
- Ability to diagnose and resolve common software, hardware, and connectivity issues
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Able to stoop, bend, crawl, and lift up to 50 lbs. unassisted
- Excellent customer service and communication skills
- Unbeatable drive and ownership, with a willingness to act proactively to find solutions
Preferred Qualifications
- Experience with CAD system support
- Experience working in a manufacturing environment
- Experience with mobile device management (MDM) solutions
Benefits
- Medical, dental, vision and basic life insurance
- 401(k) match
- Paid time off
- Flexible scheduling
- Equity
Compensation
Target Levels:
- Level 1 Range: $34.85 - $50.48
- Level 2 Range: $44.71 - $63.70
Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.
Your actual level and base salary will be decided based on your specific experience and skill level.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity
The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.
Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.
Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.
Salary : $35 - $50
