What are the responsibilities and job description for the Parts Advisor/Counterperson position at Stokes Volkswagen?
Description:
Stokes Volkswagen is seeking Full-Time Parts Counter Consultant to join our growing team! A competitive pay plan offered plus benefits. Candidate must have a good attitude and team first mentality. Parts department experience strongly preferred.
Benefits
- Manufacturer & and in-house training provided, along with continued education training.
- Career Advancement & Promotion Opportunities.
- Employee Discounts on Products & Services.
- Paid Time Off & Holidays
- Medical, Dental, Vision, Life, Short & Long Term Disability Insurance
- 401(k) with Employer Match
Essential Duties include the following. Other duties may be assigned.
- Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews service estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies service when all parts have arrived and when they will be delivered.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Keeps counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Maintains professional appearance.
- Previous experience or training preferred.
- High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
