Service Desk Technician

Our clients IT Department is looking for an organized and positive professional to join their team as a Service Desk Technician.

Our client is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Their teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals, and policymakers to support children when and where they need it most. Together with their supporters, they're helping children reach their full potential in school and in life.

As part of the IT team, you will report to the IT Service Manager. You will be responsible for the daily hands-on support for end-users. The primary responsibility is to partner with internal users at all levels of the organization to resolve IT issues through documented procedures.

This is a non-exempt, full-time, on-site position located in their New York Midtown office.

Responsibilities:

• Provide customer service, with a high level of communication with staff.
• Provide rapid responses and ownership of issues and requests reported by end-users with Microsoft Teams chat, telephone, or email.
• Support conference room technology for remote meetings, using Zoom/Teams.
• Perform general technical support and troubleshoot software, hardware, and cabling.
• Performs installs, moves, additions, changes, and deprecation of technical hardware.

Qualifications:

• Bachelor's degree in an IT related field or equivalent combination of education and experience
• Mac OS desktop and iOS device experience in a networked environment.
• Experience supporting Windows operating systems in a domain environment.
• Strong experience supporting Macs in an Active Directory environment.
• Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac.
• Knowledge of Linux desktop and server platforms.
• Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software.
• Ability to lift/move objects up to 50 pounds required.

Benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

The anticipated salary range for this position is $65,000 - $75,000 annually. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.