Staff Associate

Our client is seeking a highly skilled and dependable individual to join their team as a Staff Associate for their clinical program. The Staff Associate is responsible for supporting a team of clinicians, as well as the administrative functioning, development, and maintenance of the clinical program. The Staff Associate serves as a liaison between their clinicians and their patients and families.

Reporting to the Senior Staff Associate, this is a non-exempt, full-time position located at their NYC headquarters.

Our client is proud to be named a "Great Place to Work-Certified" company! Their competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, and flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks programs.

Our client is committed to creating an inclusive culture where all employees feel welcomed and valued.

Responsibilities:

• Partner with the entire clinical team to provide an outstanding patient experience for families receiving care
• Provide administrative support to the clinical team
• Approach all new patients for consent to participate in our client's research initiatives
• Manage clinicians' calendars, ensuring efficiency of clinician time, and schedule appointments in the electronic medical record (EMR) system
• Facilitate the flow of phone and email communication between clinicians and their patients and families
• Act as the point person for patients and their families, and support them throughout the treatment experience
• Collect initial patient information, perform intakes and coordinate evaluations with the appropriate clinician
• Manage high priorities and multi-task in a fast-paced work environment
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information
• Assist with training of new support staff and provide team coverage when necessary
• Keep patient charts updated

Qualifications:

• Bachelor's Degree and 1-2 years of relevant work experience
• Strong interpersonal, communication, and customer service skills
• Excellent judgment and creative problem-solving skills, including conflict resolution
• Ability to appropriately handle sensitive information with discretion and maintain patient confidentiality
• Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff
• Self-starter and team player able to establish and maintain effective working relationships
• Thorough, accurate, and conscientious about assignments
• Positive attitude, energetic, and interested in working in health care
• Prior experience in an administrative role preferred
• Passion for the our client's mission

Special Considerations:

The salary range for the position is $55,000 - $60,000 (USD) annually.

Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.