Project Coordinator

Cutstone Company is seeking a detail-oriented, highly communicative individual to join our team as a Project Coordinator. As a Project Coordinator, you will be responsible for maintaining and expanding relationships with our existing clients, ensuring their satisfaction, and maximizing their value to our organization. This role requires strong negotiation skills, a customer-service mindset, exceptional attention to detail, and the ability to manage multiple tasks simultaneously.

Responsibilities:

1. Relationship Management: Build and maintain strong relationships with existing clients, acting as their primary point of contact within Cutstone Company. Understand their unique requirements, preferences, and project specifications. Ensure client satisfaction, aiming for long-term partnerships.
2. Communication: Effectively communicate with clients, both in-person and through various communication channels (email, phone, video conferencing). Listen attentively to clients' concerns, questions, and feedback, and provide timely and appropriate responses.
3. Project Coordination: Collaborate with clients to determine their needs, including material selection, design customization, and project timelines. Coordinate with internal teams, such as sales, production and install, to ensure smooth project execution.
4. Material Selection and Expertise: Provide expert guidance to clients regarding countertop materials, including granite, quartz, marble, and other options. Assist clients in selecting the most suitable materials based on their design preferences, budget, and functionality requirements.
5. Estimation and Quoting: Prepare accurate and detailed project estimates and quotations, considering material costs, fabrication processes, labor, and any additional services requested by clients.
6. Negotiation: Utilize strong negotiation skills to achieve mutually beneficial agreements with clients, ensuring fair pricing and satisfactory terms for both parties.
7. Project Management: Coordinate and manage multiple projects and tasks simultaneously, ensuring adherence to project timelines, quality standards, and client expectations. Coordinate with internal teams to schedule fabrication, installation, and delivery activities.
8. Customer Service: Provide exceptional customer service throughout the project lifecycle. Address client inquiries, concerns, and change requests promptly and professionally.
9. Problem Solving: Identify and address client issues and concerns promptly and effectively. Collaborate with internal teams to resolve any challenges or conflicts that may arise during the client engagement process.
10. Forward Thinking: Stay updated on industry trends, market conditions, and competitors' activities to anticipate client needs and offer innovative solutions. Provide insights and recommendations to enhance the client experience and drive business growth.

Requirements:

1. Proven experience as an Account Representative or in a similar client-facing role.
2. Excellent interpersonal and communication skills, with the ability to build and maintain strong client relationships.
3. Strong negotiation skills with a focus on achieving win-win outcomes.
4. Exceptional attention to detail and ability to manage multiple tasks simultaneously.
5. Proficiency in project management software and scheduling tools.
6. Customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.
7. Forward-thinking mindset, with the ability to anticipate client needs and proactively offer solutions.
8. Ability to work collaboratively with cross-functional teams and resolve conflicts effectively.
9. Familiarity with industry software and CRM systems and other relevant tools is a plus.

Joining Cutstone Company as a Project Coordinator offers an exciting opportunity to contribute to our clients' success while driving business growth. If you excel at project management, enjoy building relationships, and have a passion for delivering exceptional client service, we would love to hear from you. We offer a full benefits package, including PTO and an array of insurance options.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required. The role may evolve over time to meet the changing needs of the organization.