What are the responsibilities and job description for the Spa and Retail Supervisor position at Stone Creek Club and Spa?

Spa & Retail Supervisor

About Stone Creek Club & Spa :

Stone Creek Club & Spa is the Northshore’s premier sports resort, offering a one-stop destination for fitness, social, and lifestyle needs. Our world-class amenities include fitness, swimming, spa, and tennis programs, all designed to provide an unparalleled experience for our members. We pride ourselves on exceptional service, ensuring our members achieve their wellness goals in a welcoming and luxurious environment.

Position Overview :

Stone Creek Club & Spa is seeking a Spa & Retail Supervisor to oversee the daily operations of our spa and retail area, ensuring exceptional guest experience and smooth business operations. This leadership role requires strong organizational skills, customer service expertise, and a passion for wellness.

Key Responsibilities :

Guest Service & Experience

Ensure every guest receives outstanding service from check-in to check-out.
Address guest concerns and resolve issues professionally.
Assist in coordinating personalized treatments for guests.

Staff Management & Training

Oversee the spa team, including therapists, receptionists, and other spa staff.

Assist with recruiting, training, and scheduling staff.

Ensure team members are up to date on spa policies, procedures, and treatment offerings.

Operations & Administration

Manage daily spa operations, including inventory, equipment maintenance, and cleanliness.

Handle booking schedules and spa treatment reservations.

Assist with budgeting, financial reporting, and cost control.

Work at the spa desk 10-20 hours per week to support operations.

Receive all spa retail products and maintain financial checkbook records.

Marketing & Promotion

Support promotional efforts for spa services, special offers, and packages.

Engage with guests for feedback and encourage repeat visits.

Assist with social media or online content to enhance brand visibility.

Quality Control

Maintain spa cleanliness, safety, and hygiene standards.

Ensure spa services are delivered at a high standard and in alignment with the brand.

Collaboration

Work closely with the Spa Manager to achieve operational goals.

Partner with other club departments to enhance the member experience.

Required :

Must be available 8 am – 1 pm on Saturdays

Some nights (around 4x a month)

Full-time job with full benefits package

Includes membership to Stone Creek Club & Spa

Key Skills & Qualifications :

Strong leadership skills to guide and motivate a team.

Excellent communication and customer service abilities.

Problem-solving mindset to address challenges efficiently.

Customer-focused approach to enhance guest satisfaction.

Strong organizational skills to manage bookings, inventory, and daily tasks.

Why Stone Creek?

At Stone Creek Club & Spa, we believe in fostering a positive and team-oriented environment where employees thrive. As part of our team, you'll enjoy :

A dynamic and upscale work environment

Competitive pay & benefits

Opportunities for career growth within our luxury spa & wellness community

Are you passionate about wellness and hospitality? Join our team and help us create an unforgettable spa experience for our members!

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Spa and Retail Supervisor

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