Spa Service Director

Responsibilities

Guest Service & Experience:

• Ensure every guest receives outstanding service from check-in to check-out.
• Address guest concerns and resolve issues professionally.
• Assist in coordinating personalized treatments for guests.

Staff Management & Training:

• Oversee the spa team, including therapists, receptionists, and other spa staff.
• Assist with recruiting, training, and scheduling staff.
• Ensure team members are up to date on spa policies, procedures, and treatment offerings.

Operations & Administration:

• Manage daily spa operations, including inventory, equipment maintenance, and cleanliness.
• Handle booking schedules and spa treatment reservations.
• Assist with budgeting and financial reporting.

Marketing & Promotion:

• Support promotional efforts for spa services, special offers, and packages.
• Engage with guests for feedback and encourage repeat visits.
• Assist with social media or online content to enhance brand visibility.

Quality Control:

• Maintain spa cleanliness, safety, and hygiene standards.
• Ensure spa services are delivered at a high standard and in alignment with the brand.

Collaboration:

• Work closely with the Spa Manager to achieve operational goals.
• Partner with other club departments to enhance the member experience.