What are the responsibilities and job description for the Commercial Lines CSR position at Stone Hendricks Group?
Our agency is seeking a Commercial Lines Customer Service Representative to start immediately. In this role you would be responsible for servicing customers by obtaining accurate information, quoting new policies, maintaining and reviewing policies, processing policy endorsements, as well as assisting customers with billing questions, payments, and other insurance/policy-related items.
General Duties:
Handle customer inquiries
Provide information about current or new insurance products and services
Troubleshoot and resolve customer issues or concerns
Develop and maintain customer relationships pertaining to individual insurance needs
Interact with company underwriters throughout servicing processes
Qualifications:
Property & Casualty Insurance License is required
Previous experience in an insurance agency customer service environment preferred
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
The right candidate must have a strong work ethic, be dependable, have a customer-centered mentality, and be able to work well in our team-based environment.
