What are the responsibilities and job description for the Sales and Customer Support Representative position at Stone Hendricks Group?
Role Overview:
We are seeking an experienced Personal Lines Customer Service Representative/Producer to join our team. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Main Responsibilities:
- Respond to client inquiries, resolve policy-related issues, and provide guidance on coverage options and policy features.
- Collaborate with underwriters, claims adjusters, and other team members to ensure seamless client service and support.
- Develop and maintain strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Stay up-to-date with industry trends, regulatory requirements, and best practices to provide expert guidance to clients.
Requirements:
- An associates degree in business, finance, or a related field is preferred.
- A valid state insurance license in personal lines is required.
- Minimum of 2-3 years of experience in personal lines insurance, with a proven track record in customer service and sales.
- Proficiency in insurance management software and Microsoft Office Suite.
Benefits Package:
- A competitive base salary and commission structure.
- Health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Paid time off, sick time, and holidays.
