What are the responsibilities and job description for the Guest Services Ambassador Lead position at Stone Mountain Park?
The Ambassador Lead is responsible for ensuring that the team is checking that guests have the proper credentials to enter the attraction area venue, giving accurate directions, answering questions accurately, upselling our Mountain Memberships & annual passes, as well as handing out materials such as maps to guests and doing so in an enthusiastic and friendly manner. Additionally, the Ambassador Lead is responsible for fostering a positive work environment, while providing leadership and guidance to the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
- Set up barricade check points in SMP Crossroads area and remaining locations, using traffic barricades, cones and signage
- Smile and treat guests with friendliness and respect
- Manage and control capacity
- Close area following proper procedures
- Provide guests with quick and accurate information regarding the event and the Park in general when requested or as needed
- Maintain a clean, safe working environment. This may include sweeping, mopping, picking up trash, or otherwise keeping your area in proper order
- Enforce park policies and procedures
- All other duties as assigned
SUPERVISORY RESPONSIBILITIES
These are carried out in accordance with applicable safety policies and laws. Responsibilities include but not limited to:
- Train and coach employees as needed
- Plan, schedule, assign, and direct work
- Address complaints and resolve problems
- Ensure staff follows all safety and hospitality procedures
- Ensure staff follows grooming standards
- Ensure proper and on time opening of operations
- Reward and discipline employees as needed
- Communicate daily events to other area supervision
- Ensure all staff is made aware of changes of Daily Adventure Plan
SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must understand, read, write and speak the English language
- Must be at least 18 years old
- Must be able to maintain a good working relationship with coworkers
- Must be able to work days, nights, weekends, and holidays
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must be able to add, subtract, multiply, and divide
- Must be able to utilize technology, such as a computer and email, to perform essential job functions
- Must be able to effectively present information and respond to questions from groups of customers or employees
- Must be able to stand on your feet long periods of time
- Must be able to work in extreme weather conditions i.e., hot environments, cold environments, rain, wind
EDUCATION AND EXPERIENCE
- High school education preferred
CERTIFICATES AND LICENSES
- Must have and maintain a Driver's License
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is required to stand for long periods of time and walk. The employee must be able to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull at least 50 lbs. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision. Must be able to take directional cues directly or indirectly. The employee could be asked to use two-way radios
.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions
- The noise level in the work environment is usually moderate
Employment at Stone Mountain Park is contingent on the completion of a
criminal background check and a drug screen, with the results being negative.
Stone Mountain Park employees are subject to pre-employment, post injury,
post accident, reasonable suspicion and random testing for illegal drug usage.
Management retains the discretion to add or change the duties of this position at any time.
