What are the responsibilities and job description for the Guest Services Gate Attendant position at Stone Mountain Park?
The Gates Attendant operates the gates at Stone Mountain Park to include selling parking permits, enforcing SMP regulations regarding application of permits and admission to the park, and providing general information and supplies such as maps/informational brochures to guests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties And Responsibilities
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is required to sit and stand for long periods of time and walk. The employee must be able to use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull at least 50lbs. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision. Must be able to take directional cues directly or indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties And Responsibilities
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
- Smile and treat guests with friendliness and respect
- Collect money and provide customers with correct change
- Balance cash, record money and tickets sold during shift
- Approve passage through the gate or sell permit before entry
- Distribute SMP literature and information to guests upon entry
- Answer requests for information and directions in the Park and surrounding areas
- Secure and control the operating money and collection of it from the sale of permits
- Report necessary gate house repairs to Gates Lead
- Perform functions of radio and telephone operator as needed
- Coordinate information from the Daily Adventure Plan on the opening and closing of specific Attractions
- Assist with the training of new gate personnel
- Maintain a clean work environment
- Assist in stuffing fliers in park maps as needed for park events
- Resolve guest problems and concerns in a friendly and professional manner
- Assist in other areas of the department such as Ticket Plaza and Guest Services
- This position requires the employee to receive credit card information, make deposits, and initiate a refund
- PCI certification must be obtained within the first 30 days of employment
- All other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must understand, read, write and speak the English language
- Must be at least 16 years old
- Must be able to maintain a good working relationship with coworkers
- Must be able to work days, nights, weekends, and holidays as needed
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must be able to responsibly handle large sums of money
- Must be able to add, subtract, multiply, and divide in all units of measure
- Must be able to stand for 8 hours
- Some high school education; or one month related Customer Service experience and/or training; or equivalent combination of education and experience preferred
- Previous cash handling experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is required to sit and stand for long periods of time and walk. The employee must be able to use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull at least 50lbs. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision. Must be able to take directional cues directly or indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions
- The employee is regularly exposed to wet/or humid conditions, fumes or airborne particles, and vibration
- The noise level in the work environment is usually loud
Salary : $12
