What are the responsibilities and job description for the Guest Services Ticket Cashier position at Stone Mountain Park?
The Ticketing Cashier operates in various ticketing booth locations at Stone Mountain Park to include selling various tickets and Mountain Memberships, and providing general information and supplies such as maps/informational brochures to guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.- Explain and sell the benefits of park memberships/annual passes
- Explain ticket prices , attractions schedules, and park special events
- Smile and treat guests with friendliness and respect with an enthusiastic spirit to work
- Provide guests with information regarding activities conducted at the Park
- Provide guests with directions to attractions, food and merchandise venues, offices, and special events
- Communicate correct product information to guests regarding coupons, special offers, and upcoming events
- Responsible for reviewing the Daily Adventure Plan for special events and Park operation information, schedules, and locations to ensure that accurate information is provided to guests
- Assist individuals or groups with tickets and brochures
- Collect and secure money from tickets sold, providing guests with correct change
- Keep records of money collected and tickets sold
- Prepare till and tickets at the beginning of the day
- Balance registers at the end of each shift
- Maintain brochure and supply inventory in ticket booths
- Maintain clean working environment
- Maintain a working relationship with other departments to ensure up-to-date product knowledge
- Assist in other areas of the department such as Gates and Guest Services
- This position requires the employee to receive credit card information, make deposits, and initiate a refund
- PCI certification must be obtained within the first 30 days of employment
- All other duties as assigned
SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must understand, read, write and speak the English language
- Must be at least 16 years old
- Must be able to maintain a good working relationship with coworkers
- Must be able to work days, nights, weekends, and holidays
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must be able to responsibly handle large sums of money
- Must be able to add, subtract, multiply, and divide in all units of measure
- Must be able to speak to large crowds
- Must be able to understand a personal computer’s basic functions and operate it
- Must be able to take direction from others in a fast paced environment
- Must be able to work independently and as part of a team
EDUCATION AND EXPERIENCE
- High school diploma or equivalent education preferred
- Minimum of one month experience in hospitality, customer service, or theme park industry preferred
- Previous cash handling experience preferred
- Previous sales experience preferred
- Bilingual is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is required to sit and stand for long periods of time and walk. The employee must be able to reach with hands and arms; and use hands to finger, handle, and feel. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull at least 50lbs. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision. The employee must be able to take directional cues directly or indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions
- The employee is regularly exposed to wet/or humid conditions, extreme heat or extreme cold
- The noise level of the work environment is usually moderate
- The environment can be moderate to fast paced
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post injury, post accident, reasonable suspicion and random testing for illegal drug usage.
