What are the responsibilities and job description for the Customer Service Representative position at Stone Mountain Toyota?
Job Summary: As a Receptionist at Stone Mountain Toyota, you will play a vital role in creating a positive first impression for our clients and visitors. This position involves managing the front desk, answering and directing phone calls, and providing general administrative support.
Key Responsibilities:
- Greeting and Assisting Visitors: Greet and assist visitors in a professional and friendly manner.
- Phone Call Management: Answer and direct incoming phone calls to the appropriate departments.
- Mail Management: Manage and distribute incoming and outgoing mail.
- Reception Area Maintenance: Maintain a tidy and organized reception area.
- Client Information: Provide basic information to clients and visitors about the dealership.
- Administrative Tasks: Assist with administrative tasks as needed, including data entry and filing.
- Department Coordination: Coordinate with other departments to ensure smooth communication.
- Customer Service: Uphold a high standard of customer service.
Qualifications:
- Previous Experience: Previous experience in a receptionist or customer service role is preferred.
- Communication Skills: Excellent communication and interpersonal skills.
- Task Management: Ability to multitask and prioritize tasks effectively.
- Professional Demeanor: Professional demeanor and appearance.
Preferred Qualifications:
- CDK Experience: Some experience using CDK (Computerized Dealer Management System).
- Microsoft Office Suite: Familiarity with Microsoft Office Suite.
Opportunities for Advancement:
We value internal talent and encourage professional growth within our organization. As Accounting positions become available, preference will be given to qualified candidates from within our team, providing opportunities for Receptionists to advance their careers within Stone Mountain Toyota.
