Narrative Restaurant Manager

City, State:

Denver, Colorado

As the Restaurant Manager for Narrative, the signature dining venue at our lifestyle hotel, you will be responsible for leading the daily operations and guest experience of the restaurant. This role is focused on elevating service standards, driving financial performance, and fostering a culture of hospitality aligned with our brand identity. You will oversee all front of-house activities, ensuring operational excellence, team development, and memorable dining experiences that reflect the sophistication and local flair of Cherry Creek.

The ideal candidate is a hands-on leader with a passion for food and beverage, strong business acumen, and a commitment to cultivating a team culture rooted in accountability, respect, and continuous improvement. This is a critical role that blends operational oversight with creative execution, and one that will directly influence the restaurant’s reputation, guest satisfaction, and profitability.

Key Responsibilities Include:

Direct and coordinate all restaurant functions, including service delivery, cost control, marketing initiatives, and compliance with health and safety regulations.

Lead, train, and mentor a team of front- and back-of-house professionals to deliver consistently elevated service and achieve performance goals.

Monitor guest satisfaction, product quality, and operational standards; implement improvements as needed.

Manage financial performance, including budgeting, forecasting, labor control, and inventory management.

Promote offerings through strategic upselling and brand-aligned marketing efforts.

Ensure all associates embody the hotel’s values and are knowledgeable about restaurant and hotel offerings.

Requirements:

Bachelor’s degree or equivalent experience in hospitality or restaurant management.

At least 1–2 years of prior leadership experience in a full-service restaurant or lifestyle hotel environment.

Strong communication, problem-solving, and team leadership skills.

Familiarity with POS systems, Microsoft Office Suite, and basic financial reporting.

$65,000 to $75,000

The purpose of the RESTAURANT MANAGER is to direct and organize the activities and services of Narrative according to brand standards and in the restaurants continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy & procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition.
• Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.
• Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.
• Ensure associates have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of hotel and local area.
• Recruit, interview and train team members.
• Monitor budget and review financial transactions to ensure that expenditures are authorized and budgeted.
• Maintain food and equipment inventories, and keep inventory records.
• Develop weekly staff work schedule, based on forecasted occupancy while monitoring labor costs in accordance with budget.
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Desired Competencies, Work Skills, And Knowledge

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Observes and adheres to safety and security procedures, promoting a safe work environment.
• Ensures new hires complete new hire orientation and complete all brand required training.
  
  

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
  
  

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.
  
  

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.
  
  

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Assists department in exceeding productivity standards.
  
  

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Gathers and analyzes information skillfully.
  
  

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.
  
  

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees.
• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company.
  
  

Associate Demonstrates Excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.
  
  

Associate demonstrates effective FINANCIAL MANAGEMENT skills

• Monitors and controls labor costs.
• Seeks approval for overtime, if required.
  
  

Associate effectively MANAGES PEOPLE

• Provides regular performance feedback and proactively addresses performance concerns of staff.
• Develops staff so that successful customer service scores are achieved.
  
  

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  
  

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.
  
  

Supervisory Responsibilities

• Position has management responsibilities of restaurant staff.
  
  

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment
• Exposure to cleaning chemicals.
  
  

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 25 lbs.
• Push / pull up to 25 pounds.
  
  

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.