Guest Services Representative

Overview:
Stonehill's Farmhouse, a boutique hotel and B&B, is seeking a reliable and personable Guest Services Agent to join our team. The ideal candidate will be responsible for ensuring a warm and welcoming experience for our guests, managing inventory, and supporting day-to-day operations. This position requires availability on Friday evenings, Saturdays, Sunday mornings, and Thursday afternoons/evenings.

Key Responsibilities:

• Guest Check-In/Check-Out:
• Greet and check guests in on Fridays between 4 PM and 10/11 PM.
• Assist with guest check-outs on Sunday mornings.
• Provide exceptional customer service to ensure a smooth and pleasant stay for all guests.
• Fire Management:
• Start and maintain fires in the outdoor firepit during the appropriate seasons.
• Light and manage the indoor fireplace to create a cozy atmosphere.
• Inventory Management:
• Take regular inventory of supplies, including housekeeping items and minibar stock.
• Assist with reordering supplies to ensure the property is well-stocked.
• Collect room inventory lists from housekeeping, charge guests for minibar and other consumables, and maintain accurate records.
• Minibar Maintenance:
• Ensure minibars in guest rooms are stocked and replenished as needed.
• Monitor and log minibar usage and coordinate with housekeeping to update inventory.
• Event Support:
• Assist the team on Thursdays with setting up for weddings and special events.
• Lead property tours for potential event clients. Must be sales-minded and capable of walking long distances across the property up to the ceremony site and barn event venue.
• General Guest Services:
• Address guest inquiries and requests promptly and professionally.
• Provide information about the local area, attractions, and dining options.
• Ensure the property is clean, well-maintained, and welcoming.

Qualifications:

• Previous experience in hospitality, customer service, or a related field is preferred.
• Strong organizational skills and attention to detail.
• Experience with inventory management is a plus.
• Comfortable with basic fire-starting techniques for both indoor and outdoor fires.
• Ability to work independently and manage multiple tasks efficiently.
• Availability to work required hours, including weekends and Thursday afternoons/evenings.

Why Join Stonehill's Farmhouse?

• This position has bonus potential for successful event bookings
• This position has the potential to be full-time or part-time, depending on availability/interest
• Be part of a close-knit, supportive team in a beautiful, relaxed environment.
• Play a vital role in creating memorable experiences for our guests.
• Gain experience in hospitality, event management, and inventory control

If you’re passionate about hospitality and enjoy ensuring a seamless experience for guests, we’d love to hear from you! Please apply with your resume.

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Every weekend

Application Question(s):

• Are you willing and able to safely light fires and bonfires for guests?
• Are you willing to walk around the property or drive a golf cart leading tours for potential event clients?

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Accord, NY 12404 (Required)

Work Location: In person

Salary : $18 - $23