What are the responsibilities and job description for the Customer Service Representative position at Stoner's Pizza Joint?
We are looking for a CSR to join our staff & serve America’s Best Pizzas!
As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.
Job Responsibilities include but are not limited to:
- Greet and welcome customers to the restaurant
- Take orders, process payments, & customer phone calls
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
- Receiving in-the-moment coaching & hands-on training
- Assisting management with in-store tasks & other daily store duties
- Prepare customer orders & help with kitchen prep activities
- Bag, box, wrap, & distribute orders
- Cleaning, maintaining, & stocking the showroom & kitchen
- Complying with the rules and regulations of the company
