Description

About StoneRidge Retirement Living

StoneRidge Retirement Living Communities is a faith-based, not-for-profit organization that has been serving Central PA for over 95 years. As an equal opportunity employer, our mission, vision and core values provide the foundation upon which we take care of our team members so they, in turn, provide genuine care for our residents in each of our communities located in Myerstown, Pine Grove, Annville and Carlisle, PA.

A major staple in operating our communities is our drive for a family-oriented culture where our dedicated team members exude our core values of integrity, stewardship, excellence, grace and compassion. Our team members enjoy a comprehensive benefits package, including medical, dental and vision; short-term disability; company paid life insurance; 401K with company match; PTO, and much more. StoneRidge is proud of the longevity of our team members, averaging over seven years!

Benefits

Our team members enjoy a comprehensive benefits package:

• COMPANY PAID Medical, dental and vision for full time, non-smoking employees and dependent children.
• Short-term disability
• Company paid life insurance
• 401k with company match
• GENEROUS Paid Time off
• Discounted employee meals
• Employee referral incentive program
• Celebration events

Major Duties and Responsibilities - Admissions

• Participates in an open and collaborative relationship between the business office and the admissions office, both working toward shared facility goals for occupancy and collections.
• Performs duties daily in the admissions office as assigned by the Executive Director/ Nursing Home Administrator to facilitate the conversion of referrals to admission status.
• Knows at all times, the status of each referral.
• Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.
• Communicates daily with the Business Office to complete financial evaluations for potential residents and payment options including but not limited to printing of the Common Working File, printing Medicaid Eligibility, and identifying the pay status with the resident/representative prior to admitting the resident.
• Knows, at all times, which payment entities require prior authorization for payment and secures prior authorization when required.
• Maintains working knowledge of facility's practices related to all pay status types such as other insurances, Medicare A, Medicaid, Private, Veterans Administration contracts, and hospital contracts, etc.
• Assists with processing referrals timely on a daily basis as assigned by the Admissions Director.
• Ensures residents are admitted, transferred and discharged from the facility software accurately on a daily basis.
• Records resident pay status changes on the facility's internal daily census communication tool.
• Records resident pay status accurately in the residents record at time of admission.
• Meets with potential residents/representatives daily and provides information about the facility.
• Provides tours of the facility daily, and as requested by potential residents/representatives.
• Works in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.
• Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.
• Completes admission paperwork and files according to facility policy.
• Informs the Executive Director/Nursing Home Administrator of obstacles or barriers to admitting residents.
• Maintains daily referral tracking information as assigned by the Executive Director/Nursing Home Administrator.
• Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.
• Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers.
• Completes the daily census.
• Participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
• Collaborates with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process.
• Promotes teamwork, mutual respect, and effective communication.
• Participates in the facility's plan of correction response to an inspection survey and implements any follow-up as designated by the Executive Director/Nursing Home Administrator.
• Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.

Major Duties and Responsibilities Social Services

The Social Services Coordinator will:

• Assist the Social Service Director/Consultant/Administrator in the planning, developing, organizing, implementing, evaluating, and directing of social services programs of this facility.
• Meet with administration, medical and nursing staff, and other related departments in planning social services, as directed.
• Participate in discharge planning, development and implementation of care plans and resident assessments.
• Encourage residents/responsible parties to participate in the development of their care plan and invite them to care plan meetings accordingly.
• Accurately and completely document social service actions and interactions in each resident's medical record.
• Assist the Executive Director/Nursing Home Administrator in ensuring that staff members are knowledgeable about Residents Rights and encourage staff to maintain and enhance each resident's dignity in recognition of each residents individuality.
• Engage in Advance Care Planning for assigned residents upon admission, and make sure that any Advance Directives are reviewed with the resident/resident representative on a regular basis. The Social Worker will ensure that staff members are made aware of the residents code status and end-of-life wishes and will assist with informing and educating residents and their representatives about health care options and ramifications.
• Advocate for residents and assist them in assertion of their rights within the facility. When there is an allegation of suspected abuse, neglect or exploitation, the Social Worker will report to the Administrator and assist with reporting to the appropriate State agency, as well as completion of a thorough investigation as assigned.
• Ensure that residents who display mental illness, or psychosocial difficulties such as coping with grief and loss, have access to appropriate treatment and resources.

Additional Assigned Tasks

• Treats all residents with dignity and respect. Promotes and protects all residents rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Follows appropriate safety and hygiene measures at all times to protect residents and themselves.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse, and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facilitys emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures.
• As a condition of employment, completes all assigned training and skills competency.
• Interviews residents and/or their responsible party to obtain the residents social history.
• Makes arrangements for residents to obtain items such as clothing and personal care supplies.
• Assists residents in voicing and obtaining resolution to grievances. Reviews complaints and grievances made by the resident and makes a written/oral report to the Social Services Director and/or Administrator indicating what action(s) were taken to resolve the complaint or grievance. Follows facilitys established procedures.
• Participates in Resident and/or Family Council as needed or requested.
• Assists with, or arranges for, a residents communication of needs through the residents primary method of communication or in a language that the resident understands.
• Coordinates Social Services activities with other departments as needed.
• Performs administrative requirements, such as completing assigned reports, and submits them to the Social Services Director as required.
• Contributes to the facility efforts to maintain and/or improve quality of care through participation in the following:
• Attends Care Plan meetings.
• Serves as a member of the QAPI Committee if requested
• Serves as a member of the Behavior Management Committee if requested.
• Attends Department Head/Standup Meetings as requested.
• Attends mandatory in-services.

Personal Skills and Traits Desired/Physical Requirements/Working Conditions

• Ability to read, write, speak and understand the English language.
• Must be a supportive team member, contribute to and be an example of team work.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents, family and staff.
• Must be able to relay information concerning a residents condition.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Must be able to move intermittently throughout the workday.
• Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.
• Ability to assist in evacuation of residents during emergency situations.
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
• Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
• May be subject to hostile or emotional residents, family members, visitors or personnel.
• Effective verbal and written communication skills and ability to exercise judgement.
• Ability to maintain composure in stressful situations.
• Resourcefulness.
• Strong leadership skills.
• Maintain a positive attitude and possess the ability to work in stressful situations.
• Ability to coordinate meetings, as well as set and achieve goals.
• Ability to be organized and efficient.
• Basic computer skills.
• CPR licensed and trained in first aid.
• Compliance as a Condition of Employment and Performance Appraisal

Qualifications

Required Qualifications

All facilities must provide medically-related social services to residents.

1. Must have, as a minimum, one (1) year of experience with demonstrated success in a position in the facility or in another related health care facility.
2. Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.