What are the responsibilities and job description for the Customer Support Specialist position at Stonewall Cable, Inc.?
Our ideal Customer Support Specialist will have excellent customer service, problem solving, and writing skills to support our customers during the quote process.
Opportunity for advancement. Hours are Monday-Friday 8:30-5:00.
Interviews will be set up through really.
Responsibilities:
- Research technical requests and initiate the quote process for new cable designs.
- Effectively communicate with internal and external customers to obtain necessary information to provide quotes, answer technical questions.
- Provide support to our Customer Service department.
- Field Technical Support calls of high-profile clients and troubleshoot over the phone.
- Design products with awareness of standard protocols and customer specification (training provided).
- Verify cost and availability of components, bulk cable and tools.
- Complete first check of design work.
- Support Assembly and Quality Control in the assembly and test requirements of new cable prototypes.
- Handle all customer information, both verbal and written, as confidential.
- Actively participate in the Engineering training program, including ongoing technical training.
- Maintain a professional, organized work environment.
- Effectively communicate with co-workers.
- Balance and prioritize workload to ensure quick turnaround.
Qualifications and Skills:
- Good technical comprehension.
- Able to work onsite five days a week.
- Must be a citizen of the United States or a Green Card holder.
- Attention to detail.
- Ability to learn quickly.
- Ability to keep up with changing standards and requirements.
- Ability to work independently and as part of a team.
- Must type at least 35 words per minute.
- Ability to problem solve and act as necessary.
- Excellent computer skills.
- Professional appearance and positive attitude.
Physical Demands:
- Auditory.
- Able to sit for extended periods with regularly scheduled breaks.
- Good eyesight (corrective accepted).
- Able to perform tasks that require the repetitive movement of hands, wrists, and arms.
Benefits include:
- Health Insurance.
- Dental/Vision Insurance.
- AD&D Insurance.
- Life Insurance.
- Accident and Illness Insurance.
- Pet Insurance.
- Team Environment.
- Paid Holidays.
- Paid Time-Off.
- Retirement Savings Match.
- Paid training.
- Room for advancement.
About Stonewall Cable
Stonewall Cable Inc. has been in the cable manufacturing business since 1985. At our facility in Rumney, New Hampshire, we build all types of computer and network cables as well as harnesses for industrial applications. Stonewall has built its reputation on delivering quality products at competitive prices. We work hard to provide the best customer service and technical support available. Our computer cabling solutions cover the full range from personal computers to mainframes. We have worked with IT managers from all over the world to find solutions to unique cabling problems.
All of our assemblies are manufactured in the US, using the highest quality cable and components.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
Salary : $19 - $22