What are the responsibilities and job description for the Host/Hostess position at Stonewall Resort?
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. Overview:
ESSENTIAL FUNCTIONS OF THE POSITION
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Stonewall Resort “Open Interviews” will be held on Wednesday March 12th, 2025 from 3:00 pm – 6:00 pm. Please apply online prior to the event.
Ensure total guest satisfaction in Stillwaters through effective communication skills and efficient anticipation of guest requirements.
ESSENTIAL FUNCTIONS OF THE POSITION
- Perform all duties in a professional manner and in accordance with company policies.
- Flexibility to work a varied schedule due to business levels and industry demand.
- Follow all safety procedures to ensure a safe working environment.
- Maintain uniform and grooming standards as outlined in employee handbook and departmental training.
- Open and close according to posted Restaurant hours.
- Offer a sincere “Welcome” and “Thank You” to every guest
- Knowledge of the floor plan for each meal period-where each group will be seated, with appropriate group signage in each area.
- Knowledge of menu cycles, menu cycle grid, and kiosk food labels.
- Knowledge of forms used at the hostess stand (sign-in sheet, seating chart, daily restaurant count sheets, etc.).
- Remain in the front entrance area of the Restaurant to ensure all guests are greeted and seated properly and promptly.
- Exercise efficient, friendly communication with guests in the Restaurant and on the telephone.
- Visit all tables in restaurant to ensure proper service is being given to all guests.
- Anticipates guests needs to ensure meeting or exceeding their expectations.
- Support all staff during scheduled shifts, helping out where needed.
- Ensure proper attainment and recording of all Restaurant reservations and customer counts.
- Understand Micros procedures (voids, reports, etc.)
- Keep greeter stand neat and organized
- Maintain quality and stock of menus and wine lists.
- Utilize daily event sheets, function sheets, flash sheets, and daily change logs to help staff and guests.
- Be knowledgeable of all services offered hotel wide
- Attend meetings as required.
- Full understanding of all job descriptions of restaurant and In-Room Dining.
- Provide assistance in other job classifications as determined necessary by immediate supervisor.
Must have at least 6 months of customer service experience.
