What are the responsibilities and job description for the PBX Operator position at Stonewall Resort?
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. Overview:
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Answer all incoming and internal phone calls; maintain communications with the radio and paging systems.
Qualifications:
- Answer telephone calls by pressing the line, then transferring the calls by typing in the extension number when hearing and seeing the answer light.
- Leaving messages for guests by typing the message into the computer on their room account.
- Imputing wake-up calls by typing in room number and time. Transfer information to wake-up call sheets.
- Sign out keys to employees based on key authorization list. Sign keys back in once they are returned.
- Monitor the radio conversations by listening for emergency situations. If one occurs, you need to MOD and Security. Then calmly call 911 and follow all prescribed emergency procedures.
- Paging hotel staff by using the radio suppressing the button on the side and extension to call.
- Speaking directly into the PBX radio to reach staff on radios.
- Carry out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
- Provide dialing instructions by reading the instructions and repeating back the information to the caller.
- Answer guest questions by providing correct answers based on your knowledge of hotel or transfer them by dialing the appropriate extension for their question. Make sure you have the most recent updated extension list.
- Assesses and offers creative suggestions and recommendations to guest/conferee requests.
- The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week).
- Follow safety procedures to ensure a safe working environment.
- Maintaining uniform and grooming standards as outlined in employee handbook.
LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
Good communication and customer service skills, attention to detail.
