What are the responsibilities and job description for the Customer Service Representative position at Stonewood Products?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team within our beautiful showroom department.
This role is essential in providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. The ideal candidate will possess strong communication skills and a keen ability to analyze customer needs while maintaining a professional demeanor.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, or in person in a timely manner.
- Assist customers with product information, order processing, and troubleshooting issues.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to enhance the overall customer experience and streamline processes.
- Support sales efforts by identifying opportunities for upselling or cross-selling products when appropriate.
Experience
- Previous experience in customer service or call center environments is preferred but not required.
- Strong computer skills.
- Excellent verbal and written communication skills in English are mandatory.
- Ability to work collaboratively within a team while also being self-motivated and proactive in addressing customer needs.
This is retail sales level position with tons of growth opportunity!
Job Types: Full-time, Part-time, Seasonal
Pay: Up to $21.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $21
