Conference Center Supervisor

ACCOUNTABILITY

The Conference Center Supervisor is responsible for coordinating the operations of the Conference Center. This role focuses on ensuring guest satisfaction, maintaining the appearance of the property, and providing support to the Conference Center team. The position requires effective decision-making, quick problem-solving, and a leadership style that motivates and engages the team.

REPORTS TO AND IS SERVED BY: Conference Center Supervisor/Manager, Assistant General Manager, or General Manager

ABOUT STONEY CREEK

Stoney Creek Hospitality is a midsized hospitality management company that manages twelve limited-service hotels throughout the Midwest. Founded in 1994, entrepreneur Jim Thompson began with a vision of a lodging experience that exemplified that ‘cabin by the lake’ feel with eclectic guest rooms and modern amenities throughout America’s heartland. We continue to live out his vision through our just cause: championing the success of like-minded individuals toward their personal and professional goals through passionate, genuine hospitality.

WHAT TO EXPECT

Guest and Staff Interaction: Greet guests and staff in a friendly, welcoming manner. Provide assistance and coordinate resolutions for guest inquiries or issues. Assist clients with specific needs before the start of their events.

Conference Room Maintenance: Clean and maintain conference rooms and surrounding public areas.

Ensure cleanliness of carpets, windows, walls, garbage cans, portable bars, tables, and chairs.

Back-of-the-House Maintenance: Clean and maintain back-of-the-house areas, including the kitchen, back hall, and banquet storage areas.

Kitchen Equipment Management: Demonstrate knowledge of the operation and cleanliness of all kitchen equipment.

Report discrepancies to maintenance for necessary repairs.

Banquet Event Order (BEO) Execution: Read and interpret Banquet Event Orders (BEO’s) to set up conference rooms for events. Ensure proper setup for in-house breaks and audio/visual requirements.

Staff Direction: Assist in directing staff and assigning duties. Assign duties to conference center staff.

Catering Assistance: Assist caterers to ensure timely setup and tasteful presentation of food and beverages.

Audio/Visual Equipment Knowledge: Demonstrate knowledge of the operation of all audio/visual equipment owned by the hotel.

Security and Inventory Management: Maintain the security of conference rooms to protect hotel assets and guests.

Perform inventory counts on linens, china, glass, and silverware; report shortages.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

Attention to detail and a commitment to safety and cleanliness.

Ability to work independently and efficiently.

Knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures; ability to train staff.

Strong organizational skills to manage tasks and prioritize work.

Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, maintain food safety policies and procedures, and maintain a clean and welcoming environment.

SOFT SKILLS

CHARACTERISTICS: Independent, assertive, self-confident, self-starter, sociable, innovative, and driving.

CORE COMPETENCIES: Priority setting, planning, drive for results, managing and measuring work, decision making.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High School degree or GED.

Hospitality supervisory experience preferred.

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50 lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: N/A

POSITION: On-site work at the hotel property.

BENEFITS OF WORKING AT STONEY CREEK

• Paid Onboarding
• Paid Training
• Retirement Plan with Safe Harbor Match
  • Eligible for the first open enrollment after 90 days
• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through VSP - Family Plans Available
  • Eligible the first of the month following 60 days of employment
• Paid PTO and Sick time
• Flexible Schedule
• Paid Holidays
• Hotel Room Discounts
• Opportunities for Career Progression