Clinical Operations Manager

JOB SUMMARY:

The Clinical Operations Manager will provide oversight of all patient care workflows and patient care responsibilities at North Suffolk Cardiology (NSC). Duties and responsibilities include, and are not limited to, ensuring providers are given adequate clinical and ancillary support, clinical supplies, and that clinical equipment and modalities utilized to facilitate patient care are available, in good condition, and are well-maintained. The Clinical Operations Manager will ensure that all patient care exam and testing rooms are appropriately stocked, sanitized, and that any equipment needed to facilitate care are made available at all (4) office locations. Additionally, the Clinical Operations Manager is responsible for developing and implementing clinical workflows that enhance patient care quality and appropriate use of the provider's time. The Clinical Operations Manager will provide leadership and direct oversight of the diagnostic imaging services departments.

This position will report directly to the Director of Operations and Physician Leadership, and will be primarily located at NSC headquarters at 45 Research Way, Suite 108, East Setauket, NY.

Duties and Responsibilities:

• Directly manage supervisors for the following clinical care units:
• Nursing/ Exercise Physiologists
• Medical Assistants
• Cardiovascular Imaging Technologists (ultrasound/ nuclear)
• Clinical Coordinators
• Provide direct oversight of clinical care assignments based on office schedules at all (4) office locations.
• Ensure there is adequate coverage to cover patient care due to staff call-outs and paid time off.
• Provide direct oversight of clinical recruitment efforts, employee relations issues, and develop on-site training program and competency/ skills assessments for clinical staff.
• Ensure there is continued coverage for triage, and patient messages, Rx refill requests, results messages, and other messages that pertain to clinical care are addressed timely and accordingly.
• Work directly with physician leadership of the Advanced Practice Provider (APP) program to provide administrative support and leadership.
• Provide direct oversight of the APP clinical coordinators.
• Work directly with the Director of Operations on budget management for clinical care units, and help identify ways to reduce cost while enhancing quality of care and practice productivity.

• Bachelor’s in Business or healthcare-related field required.
• Registered Nurse must have a Bachelor of Science in Nursing (BSN).
• Master’s in Business Administration or Healthcare Administration preferred.
• NP/ PA license preferred.
• Minimum of 5 years healthcare experience required.
• Minimum of 3 years practice management experience required.
• Outpatient and medical office experience required.