Front Desk Associate

Position Summary:

We are seeking a dedicated and compassionate Front Desk Associate for our LGBTQ Healthcare Center with strong cultural competency and a commitment to serving LGBTQ communities. This role requires sensitivity, respect, and an understanding of the unique experiences of LGBTQ individuals. LGBTQ community members and allies are strongly encouraged to apply.

• Supports registration functions and general office duties including word processing, copying, filing, faxing, and answering phones.
• Conducts patient interviews as part of registration procedure, where they gather and confirm patient demographics details, insurance data, and financial obligations.
• Explains the content of all required forms and obtains signatures as appropriate.
• Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information.
• Collects co-payment deductible, and co-insurance amounts according to patient's health insurance plan and contractual agreement.
• Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
• Maintains current knowledge base regarding insurance information and managed care guidelines, and maintains a knowledge base of designated networks based upon managed care contracts.
• Demonstrates ability to utilize data retrieval insurance eligibility systems
• Orienting new patients to the practice, ability to obtain an authorization or insurance referral, if necessary, scan medical record documents and route tasks to providers.
• Performs other department specific duties and deemed appropriate by Edie Windsor Healthcare Center Administrator.

Qualifications

• High School Diploma or equivalent
• Basic office skills and computer literacy
• Strong communication, interpersonal, and multitasking skills
• Customer service and support skills

Preferred Qualifications

• Associate/Bachelor's degree in health-related field
• Medical terminology experience