What are the responsibilities and job description for the Information Access Assistant position at Stony Brook University Hospital?
Information Access Assistant
Position Summary
The Information Access Assistant with the Health Information Management department will assume full oversight to the information access front desk reception function in the Health Information Management Department. Incumbent must have exceptional customer service skills, comprehensive knowledge of medical terminology, strong ability to multi-task and willingness to act in a patient-family centered manner as a release of information ambassador. Strong phone skills, as well as face-to-face communication skills are essential.
The selected candidate will be expected to work IN PERSON/ON SITE in Commack 5 days a week.
Duties of an Information Access Assistant may include but are not limited to the following:
- Prompt and courteous handling of incoming calls to the release of medical information area of the Health Information Management Department.
- Provides assistance to patients/family members with requesting medical records, including assessing their needs with a customer focused resolution will be the goal.
- Retrieve facsimile inquiries in a timely manner; prepare work orders for stat patient care, and route appropriately to ROI vendor.
- Ability to adapt to ongoing changes and respond to difficult and challenging situations in a professional manner.
- Assist callers with the Patient Portal.
- Process requests for medical records from attorney offices, hospitals and physician practices. Prepare work orders for contracted ROI Services.
- Open and sort mail
- Maintain office equipment in working condition and troubleshooting any issues accordingly in collaboration with the administrative assistant.
Qualifications
Required Qualifications:
- Associate’s degree in a healthcare related field or, in lieu of an Associate’s degree, at least 2 years of relevant experience
- Strong demonstrated knowledge of medical terminology
- Excellent organization, oral and written communication skills.
Preferred Qualifications:
- Associate’s degree in Health Information Technology or Business Management
- Associate's degree in HIM or HIT with a RHIA or RHIT credential
- Bilingual in English and Spanish
- Strong, demonstrated knowledge of HIPAA and HIM related regulatory requirements
Special Notes: Resume/CV should be included with the online application.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
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- Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
- All Hospital positions maybe subject to changes in pass days and shifts as necessary.
- This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
- This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following requirements:
- Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
- Complete electronic reference check with a minimum of three (3) professional references.
- Successfully complete a 4 panel drug screen*
- Meet Regulatory Requirements for pre employment screenings.
- Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
- The hiring department will be responsible for any fee incurred for examination.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Anticipated Pay Range:
The salary range (or hiring range) for this position is $54,101 - $62,424 / year.
The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.
Some positions offer annual supplemental pay such as:
Some positions offer annual supplemental pay such as:
- Location pay for UUP, CSEA & PEF full-time positions ($3400)
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
Job Number: 2501112
Official Job Title: TH Medical Records Assistant II
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Commack
Department/Hiring Area: Health Information Management
Schedule: Full-time Shift :Day Shift Shift Hours: 9:00 AM - 5:00 PM Pass Days: Sat, Sun
Posting Start Date: Apr 4, 2025
Posting End Date: Jul 3, 2025, 10:59:00 PM
Salary:$57,501 - $65,824 / Total
Salary Grade:SL1
SBU Area:Stony Brook University Hospital
Salary : $54,101 - $62,424
