What are the responsibilities and job description for the Assistant Store Manager (337) position at Stop and Shop?
Job Description:
We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success at Stop & Shop.
Key Responsibilities:
- Oversee the daily Operations of the Customer Service departments, including Front End, Online Pick-up and Cash Office.
- Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
- Cultivate a culture of excellence in customer service, providing best-in-class service.
People Development and Diversity:
- Direct, oversee, and evaluate the training completion of all Customer Service department team members.
- Foster a culture of diversity and inclusion within the team.
Customer Service Excellence:
- Ensure customers experience a well-stocked store with the freshest product offerings.
- Support team members in their training to consistently deliver exceptional customer service.
Community Engagement:
- Actively engage with the local community to understand their needs.
- Develop and maintain positive relationships with community organizations, schools, and other stakeholders.
Requirements:
- 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments.
- Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
What We Offer:
A team of associates dedicated to serving our local customers and supporting our communities. If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
