What are the responsibilities and job description for the Customer Management Manager position at Stop and Shop?
At Stop & Shop, we've been serving our customers and neighborhoods while taking care of each other for over a century. We are a place where everyone can thrive and feel like they're part of a family, thanks to our welcoming community of more than 50,000 associates who work together to achieve their goals.
Job Description:
We are seeking a highly motivated and results-oriented Customer Service Manager to drive positive community impact, operational excellence, and financial success in our stores.
Department Management:
The successful candidate will oversee the daily operations of the Customer Service departments, including Front End, Online Pick-up, and Cash Office, maintaining high standards of sanitation and safety, ensuring compliance with all regulations.
People Development and Diversity:
The ideal candidate will direct, oversee, and evaluate the training completion of all Customer Service department team members, monitor and evaluate associate performance, and foster a culture of diversity and inclusion within the team.
Customer Service Excellence:
The Customer Service Manager will cultivate a culture of excellence in customer service, providing best-in-class service, ensuring customers experience a well-stocked store with the freshest product offerings, and support team members in their training to consistently deliver exceptional customer service.
Community Engagement:
The selected candidate will actively engage with the local community to understand their needs, develop and maintain positive relationships with community organizations, schools, and other stakeholders, and coordinate and participate in community events, outreach programs, and charitable initiatives.
Requirements:
- 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments.
- Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
- Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously.
- Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals.
- High level of customer service skills, with a genuine passion for exceeding customer expectations.
- Creative and strategic thinking abilities to drive innovation and continuous improvement.
- Effective organizational and time management skills to ensure efficient operations.
- Ability to work flexible hours, including weekends and holidays.
