Food and Beverage Manager

Food & Beverage Manager

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

At the core of our mission, we are a responsible, people-focused organization, committed to the well-being of our employees, customers, and the environment.

The Food & Beverage Manager is responsible for overseeing the daily operations of all food service and beverage programs within the site facility. This role includes managing both branded food offerings and proprietary food programs, ensuring that customer service is exceptional, food safety standards are maintained, and operational goals are met. The manager will be hands-on, involved in both leadership and operational tasks, including lifting and carrying products, maintaining stock levels, and ensuring a clean and efficient work environment.

Key Responsibilities:

Leadership & Team Management:

• Supervise, train, and motivate a team of food service employees to provide high-quality customer service.
• Ensure that staff is knowledgeable about branded food programs and proprietary offerings.
• Conduct regular performance evaluations and provide feedback to team members.
• Food & Beverage Program Management:
• Oversee the implementation and execution of branded food programs (e.g., national fast food brands, coffee stations) as well as proprietary in-house menu offerings.
• Ensure consistency in product quality, portion sizes, and presentation.
• Coordinate with vendors to ensure timely delivery of food and beverage items.
• Monitor inventory levels of food, beverages, and supplies, and place orders as needed.
• Manage food cost and labor budgets to ensure profitability.

Customer Service & Quality Assurance:

• Monitor customer satisfaction levels and address any issues or complaints promptly.
• Implement procedures to ensure high standards of cleanliness and hygiene in all food and beverage areas.
• Ensure compliance with local, state, and federal food safety regulations, including health and sanitation standards.

Operational Efficiency:

• Oversee daily operations, ensuring all areas are staffed, stocked, and operational during peak traffic times.
• Assist with the preparation, presentation, and serving of food and beverages when needed.
• Perform regular quality checks of food offerings to ensure they meet company standards.

Health & Safety Compliance:

• Ensure the food and beverage area meets safety standards, including proper food handling and storage procedures.
• Maintain cleanliness in all food preparation, serving, and storage areas.

Reporting & Administration:

• Maintain accurate records of inventory, sales, staffing schedules, and operational issues.
• Prepare weekly reports for upper management on operational performance, sales, and any relevant concerns.

Qualifications:

• High School Diploma or equivalent; degree in Hospitality Management, Culinary Arts, or related field preferred.
• Minimum of 3 years of experience in food and beverage management, preferably in a high-volume or truck stop environment.
• Proven experience with branded food programs and managing proprietary menu offerings.
• Strong leadership skills and the ability to manage and motivate a diverse team.
• Knowledge of food safety regulations and health department compliance.
• Excellent communication and problem-solving skills.
• Ability to handle stressful situations in a fast-paced environment.
• Flexible work schedule, including weekends and holidays, as needed.

Working Conditions:

• Full-time position, with varying shifts based on business needs.
• Must be able to work in a high-traffic, fast-paced environment.
• The role involves working in both indoor and outdoor settings.

Physical Requirements and Work Environment:

• Standing for Long Periods: Must be able to stand for extended periods (up to 8 hours) during shifts.
• Lifting and Carrying: Capable of lifting boxes and products, maximum 50 lbs, frequently 10-25 lbs, and carrying items across the store.
• Bending, Reaching, Squatting and Climbing: Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Walking: Must be able to walk throughout the store and between departments regularly.
• Manual Dexterity: Ability to handle cash, operate registers, and bag items efficiently.
• Repetitive Movements: Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Handling Temperature Extremes: Able to work in cold environments, including freezers and refrigerators, when restocking products.
• Physical Stamina: The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.

The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of

this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

We offer a competitive benefit package for full time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.