Learning Specialist III

Category/Area of Expertise: Human Resources
Job Requisition: 414286
Address: USA-CT-Fairfield-1160 Kings Highway Cut-off
Store Code: Human Resources - Brands (5148930)

At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day.

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. In line with this commitment, the Learning Specialist III plays a key role within our organization.

Please be aware that we are looking to fill a single position, and the selected candidate can be based in any of our regional offices.

The Learning Specialist III is responsible for creating, cascading, and continuously improving the content of the functional training needs for associates and management within Stop & Shop. This position requires strong written and verbal communication skills, including the ability to build and influence trusted cross-functional collaboration with subject matter experts, content owners, and leaders in Stores, Distribution, Corporate Support.

By ensuring engaging and high-quality training, the Learning Specialist III helps us maintain our commitment to developing others and delivering operational excellence and customer satisfaction.

What we ask of you:

• Collaborate with Subject Matter Experts (SMEs): Work with SMEs and internal stakeholders to create or update functional training content to reflect current operating standards, practices, or initiatives. Gain alignment on approach and materials. Resolve any differences in perspective as needed.
• Create and Update Training Content: Create and update functional training content to reinforce and prioritize the importance of driving sales and customer service. Organize and synthesize information from various sources. Establish and maintain a process to update content in cadence with operational changes. Collaborate closely with instructional design peer(s) and vendor(s) to create learning objectives, outcomes, and materials. Ensure content accuracy. Provide feedback and insights from the learner's perspective.
• Map and Validate Knowledge, Skills, and Behaviors: Identify the required knowledge, skills, and behaviors for key store roles. Validate these with functional stakeholders from across the organization. Influence the prioritization, simplification, and organization of training content by role in each functional area.
• Communication and Implementation: Develop and cascade communication and implementation plan in partnership with business leaders, informing associates and managers of training content revisions or additions.
• Train-the-Trainer Coordination and Delivery: Develop and execute the train-the-trainer plan. Deliver train-the-trainer sessions effectively and provide constructive feedback to improve training delivery.

What you bring to the table:

• Bachelor's degree or equivalent years of experience in a related field
• Exceptional written communication skills, with a strong focus on sequencing information, conciseness, clarity, grammar, and punctuation.
• Highly proactive and responsive in addressing need of projects. Able to work with urgency and ensure thorough follow-through.
• Proven and consistent ability to manage multiple projects and stakeholders effectively and independently, prioritizing tasks to meet deadlines with minimal supervision.
• Strong time and project management skills, with a drive for high quality and results.
• Elevated level of professional presence demonstrated through deep and active listening, curiosity, and relationship-building skills. Capable of navigating a complex organization and collaborating effectively with peers, business leaders, subject matter experts, and HR team members.
• Ability to convey and influence balanced recommendations to various levels of the organization effectively, along with an openness to be influenced by new and differing perspectives; ability to resolve differences of perspectives and influence others to gain agreement on solutions that balance the needs of the learner and the business.
• Skilled in training others to understand necessary job knowledge, skills, and behaviors. Comfortable speaking in both individual and group settings, with the ability to clearly explain content, check for understanding, and engage participants in an interactive manner.
• Actively seeks opportunities to enhance best practices and drive continuous improvement.
• Willingness to travel regularly (up to 50%)

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences.
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities.

If you are enthusiastic about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The starting salary for this position is $104,400 and will be commensurate with background, experience as well as internal equity.

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.