What are the responsibilities and job description for the Area Manager position at Stor All Self Storage?
Job Summary:
Stor All Self Storage is seeking a highly motivated and experienced Area Manager to oversee the operations of our seven self-storage facilities located between Cincinnati and Columbus, Ohio. The ideal candidate will have a strong background in facility management, customer service, and team leadership. This position requires frequent travel to each location to conduct thorough site audits, ensure operational efficiency, and maintain high customer satisfaction standards.
Primary Responsibilities:
Facility Management:
- Conduct bi-monthly site visits to each facility and perform comprehensive audits and inspections.
- Monitor and maintain facility upkeep, cleanliness, and overall appearance; address any issues promptly.
- Ensure compliance with company policies and procedures across all locations.
- Be willing to cover locations as needed and or mandatory weekends during busy seasons.
Team Leadership:
- Provide guidance, training, and support to facility managers and staff.
- Conduct performance reviews and identify areas for development.
- Foster a positive and collaborative work environment.
Customer Service:
- Maintain exceptional customer service standards at all facilities.
- Address customer inquiries and complaints promptly and professionally.
- Collect and analyze customer feedback to implement service improvements.
Financial Performance:
- Monitor key performance indicators (KPIs) and financial reports for each facility.
- Identify areas for improvement and implement strategies to optimize revenue and profitability.
Reporting and Communication:
- Provide regular updates on facility performance and staff progress to the Director of Operations.
- Participate in monthly/quarterly management and audit meetings in Lexington, KY.
- Maintain open and effective communication with facility managers and staff.
Qualifications:
- Experience: Proven experience in a management role within the self-storage industry or a related field.
- Skills:
- Strong leadership, communication, and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in financial analysis and reporting.
- Ability to work independently and as part of a team.
- Commitment to providing exceptional customer service.
- Willingness to learn and grow within the organization.
Travel: * Must be able to travel regularly to all seven facilities between Cincinnati, OH and Columbus, OH.
- Must be able to travel to Lexington, KY on a Monthly/Quarterly Basis.
Compensation and Benefits:
- Salary: Competitive salary commensurate with experience.
- Benefits: Comprehensive benefits package including health, dental, vision, and life insurance.
- Vehicle: Company vehicle provided for business travel.
- Bonus Potential: Quarterly performance-based bonus.
Additional Information:
- Stor All Self Storage is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We offer a competitive compensation and benefits package, including opportunities for professional development and advancement.
- If you are a highly motivated and results-oriented individual with a passion for the self-storage industry, we encourage you to apply.