Self storage associate

Job Title: Self-Storage Facility Associate (Experienced)

Location: [Abilene Tx ]

Job Type: Full-time

Salary: Competitive, based on experience

Job Overview:

We are seeking an experienced and reliable Self-Storage Facility Associate to manage customer transactions, rent storage units, and assist with minor maintenance tasks. This role is ideal for an individual with prior customer service experience, a keen attention to detail, and the ability to handle various responsibilities related to the operation of a self-storage facility.

In this position, you will be responsible for ensuring smooth daily operations, from receiving payments and renting units to performing minor “make-ready” tasks to keep the facility in top condition. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong sense of responsibility.

Key Responsibilities:

• Customer Service & Unit Rentals:

• Greet customers, assist with renting storage units, and provide detailed information about available sizes, pricing, and services.

• Process new rentals, including completing rental agreements, explaining terms, and ensuring that customers fully understand how to access their storage unit.

• Answer customer inquiries via phone, email, or in person, and assist with any issues or concerns related to storage.

• Payment Processing:

• Accurately receive payments for rentals and services, including handling cash, credit card transactions, and managing accounts.

• Maintain accurate records of payments and update customer accounts in the facility’s management system.

• Follow up on overdue payments and assist with the collection process as needed.

• Minor Maintenance & Make-Ready Tasks:

• Perform light maintenance and cleaning duties to ensure the facility is presentable and well-maintained.

• Prepare storage units for new customers by conducting “make-ready” tasks such as cleaning, sweeping, and ensuring that units are in good condition.

• Report any major maintenance or repair issues to the facility manager for resolution.

• Facility Security & Monitoring:

• Ensure that all security systems are functioning, including surveillance cameras, gates, and lighting.

• Conduct routine checks of the facility to ensure it is secure, safe, and free of any hazards.

• Inventory & Supplies Management:

• Assist with inventory management for retail items, such as locks, packing supplies, and insurance.

• Restock items as necessary and maintain organized displays in the office.

• Record Keeping & Documentation:

• Update customer files and rental agreements in the facility’s database.

• Ensure all documentation is completed accurately and in a timely manner.

Qualifications:

• Experience: At least 1-2 years of experience in customer service, retail, or facility management. Prior experience in a self-storage or property management role is a plus.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers, vendors, and team members.

• Customer-Focused: Strong customer service skills, with a friendly, approachable demeanor and the ability to resolve issues effectively.

• Organizational Skills: Ability to stay organized, manage multiple tasks, and keep accurate records.

• Basic Maintenance Skills: Ability to perform light maintenance tasks, such as cleaning, unit preparation, and minor repairs.

• Computer Skills: Basic knowledge of office software and self-storage management software (or the ability to learn quickly).

• Dependability: Must be reliable, punctual, and able to work independently with minimal supervision.

• Physical Requirements: Ability to lift and move boxes or small furniture, and perform routine physical tasks (e.g., cleaning, sweeping, light repairs).

Additional Requirements:

• A valid driver’s license and reliable transportation.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed. (Closed Major holidays)

• Strong attention to detail and a proactive attitude.

Why Join Us?

• Stable Employment: We offer a steady work schedule and long-term opportunities for growth.

• Customer-Centric Environment: You will be part of a team that values providing excellent service to customers in a welcoming, community-focused environment.

• Work-Life Balance: Enjoy a manageable work schedule with minimal late-night shifts.

• Opportunity for Advancement: For the right candidate, there may be room for growth within the company.

If you are an experienced professional who thrives in a customer-focused environment and enjoys variety in your day-to-day tasks, we encourage you to apply!

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience to storandlok86@gmail.com. We look forward to hearing from you!