What are the responsibilities and job description for the Call Center Agent - Onsite - Part Time position at STORAGE RENTALS OF AMERICA?
Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!
Duties and Responsibilities
- Manage inbound calls promptly, collecting information and entering it into the system.
- Ensure a smooth rental/reservation process for potential customers.
- Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
- Full understanding of the billing process and be able to process payments.
- Ability to provide excellent customer service.
Qualifications
- High School Diploma or GED.
- 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
- Hability to commute to West Palm Beach
- Type 30 WPM or more
- Have a professional phone manner & ability to work independently.
- Maintain customer satisfaction.
- Demonstrate patience and professionalism.
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Excellent verbal and written communication skills.
- Bilingual (Spanish) is a plus.
- The job requires a person to work weekends and holidays as needed.
Schedule:
- Part Time Only (18 – 24 Hours Weekly)
- 4, 5, or 6-hour weekday shifts between 9am – 8pm
- All schedules to include one weekend day
At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.
SROA is an Equal Opportunity Employer and uses the federal government E-Verify system to verify employment eligibility.
