What are the responsibilities and job description for the Customer Experience Specialist position at STORD?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
What You'll Do :
- Account Ownership : Serve as the primary, single threaded owner of customer experience for a subset of key accounts, overseeing all aspects of their experience with Stord.
- Subject Matter Expertise : Develop and maintain deep knowledge of specific operational processes related to your accounts, positioning yourself as a go-to expert.
- Complex Issue Resolution : Handle advanced customer issues by applying your in-depth understanding of client-specific operations, ensuring efficient and effective solutions.
- Client Relationship Management : Build and nurture strong, lasting relationships with your accounts, acting as their primary point of contact for escalated inquiries.
- Operational Collaboration : Work closely with logistics, operations, and supply chain teams to tailor processes and resolve issues specific to your accounts.
What You'll Need :
