What are the responsibilities and job description for the Implementation Engineer l position at Stord?
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.
With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
About The Role
The Implementation Engineer position will play an integral role in the execution and oversight for the launch plan of brands across Stord’s network. You will serve as a lead in implementations and launches of new technical and fulfillment projects across the US and Canada. This position will offer the responsibility of managing expectations and the overall process of our 3PL warehousing function.
What You'll Do
With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
About The Role
The Implementation Engineer position will play an integral role in the execution and oversight for the launch plan of brands across Stord’s network. You will serve as a lead in implementations and launches of new technical and fulfillment projects across the US and Canada. This position will offer the responsibility of managing expectations and the overall process of our 3PL warehousing function.
What You'll Do
- Implement systems and processes for all of Stord's business units
- Oversee Systems Integrations and User Acceptance Testing end to end for upcoming brands
- Deploy technical and functional processes within the 4 walls, managing Design, SIT, UAT, Go-live and hypercare.
- Implement Stord's OMS and WMS systems end to end
- Implement physical and system processes to ensure self-sustainability and profitability within the fulfillment center operation
- Engage with internal teams as well as new and existing Stord customers to ensure a successful launch
- Serve as a partner to ensure on-going needs are being met to the standard provided
- Build easy to understand SOPs to hand-off to the Customer Experience and Local Operations teams
- Warehouse or WMS implementation experience
- Strong understanding of e-commerce fulfillment processes
- Ability to manage complex projects and facilitation of cross functional planning and execution
- Excellent planning, organizational, and time management skills
- Experience managing an array of teams and stakeholders
- Strong written and verbal communication skills
- Risk and opportunity mitigation and management experience
