What are the responsibilities and job description for the Implementation Engineer l position at STORD?
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.
With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
About the role :
The Implementation Specialist II at Stord is a critical role responsible for the execution and oversight of the launch plans for 3PL warehouse sites. You will lead implementations and launches of new STORD 3PL warehousing and fulfillment projects across the US and Canada. This position involves managing expectations and the overall process of our 3PL warehousing function, ensuring successful execution and continuous improvement.
What You'll Do
- Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation.
- Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines.
- Engage with internal teams and new and existing STORD customers to ensure a successful launch and ongoing satisfaction.
- Serve as a key partner to ensure ongoing needs are being met according to standards provided.
- Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and STORD Operations Team.
- Identify and mitigate risks and capitalize on opportunities throughout the implementation process.
- Continuously improve implementation methodologies and processes based on feedback and industry best practices.
- Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation.
What You'll Need
