What are the responsibilities and job description for the Level I Systems Engineer position at Stored Technology Solutions Inc?
Level I Systems Engineer
Empower Your IT Career with Growth, Flexibility, and Outstanding Perks!
At StoredTech, we don't just provide IT support-we create exceptional experiences for our clients and our team! If you're a tech-savvy problem solver who loves working in a fast-paced environment, this is the perfect opportunity to grow your career with a company that values your well-being, work-life balance, and professional development.
As a Level I Systems Engineer, you'll play a vital role in ensuring our clients' IT systems run seamlessly while delivering top-notch service and client delight!
Why Join StoredTech?
We believe in taking care of our team as much as we do our clients. That's why we offer:
✅ Birthdays Off - Because Your Special Day Matters! 🎉
✅ Free Aura Digital Protection for You and Your Entire Family - Keep your personal information safe.
✅ Flexible Work Scheduling - Balance work and life with ease.
✅ Career Advancement Opportunities - We invest in your growth!
✅ A Fun, Engaging Work Environment - Enjoy perks like a stocked snack bar, exercise equipment, and slushy & popcorn machines.
What You'll Do:
- Provide exceptional technical support via phone, email, and remote assistance tools.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Support clients remotely or onsite with a smile and a customer-first attitude.
- Collaborate with fellow engineers to ensure smooth system operations.
- Utilize critical thinking and established procedures to resolve client needs.
- Escalate complex technical issues to senior engineers when necessary.
- Install, configure, and maintain hardware, software, and network systems.
- Document all support interactions for transparency and knowledge sharing.
- Stay up to date with industry trends and new technologies.
What You Bring:
- 1-3 years of technical support experience (preferably in an MSP environment).
- Experience troubleshooting M365, Windows operating systems, and network issues.
- Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
- Strong problem-solving skills and a passion for helping others.
- Excellent communication and teamwork skills.
Perks & Benefits That Set Us Apart:
💰 Generous Paid Time Off Policy
📈 401k Employer Matching
🆓 Free Employee Assistance Program (EAP)
🏥 Standalone Telemedicine Plan
💙 Medical (including a $0 cost employee plan!)
🦷 Dental & Vision Insurance
🔒 Employer Paid STD, LTD, & Life Insurance
💲 $2,000 Employee Referral Bonus
📜 Certification Incentives to Advance Your Career
☕ Coffee & Snacks to Keep You Fueled!
Join us and be part of a company where your growth, happiness, and success matter! 🚀
Salary : $24 - $28
