Operations Manager

Operations Manager

Sea Spray Resort - Boutique Hotel – Siesta Key, Florida

About the Role

We are seeking a hands-on, guest-focused Operations Manager to lead the successful opening and ongoing operations of our newly renovated 16-room boutique hotel in Siesta Key, Florida. This pre-opening role requires an individual who is passionate about hospitality, committed to delivering exceptional guest experiences, and capable of managing all facets of hotel operations, including guest services, housekeeping, and maintenance coordination.

As the Operations Manager, you will oversee a small but dynamic team, ensuring seamless day-to-day operations while maintaining high standards of service and cleanliness. You will play a critical role in the pre-opening phase, helping establish operational procedures, hiring and training staff, and ensuring that everything is in place for a smooth and successful launch.

This is an on-site, guest-facing position where you will be the go-to person for staff and guests alike, embodying the hotel’s vision of personalized, high-touch hospitality in a decentralized hotel concept.

Schedule

• Thursday to Monday - 8:00 AM to 5:00 PM*
• OFF - Tuesdays and Wednesday

***This is a salary role and we expect the ideal candidate to understand that their schedule could change to adapt to the operation and understand that they will be the "on-call" person for any property emergencies and staff call outs***

Key Responsibilities

Pre-Opening Responsibilities

• · Assist in finalizing pre-opening operations, including implementing operational workflows and procedures.
• · Recruit, hire, and train Guest Services Agents and Housekeeping staff to ensure a well-prepared team.
• Develop and implement SOPs (Standard Operating Procedures) for guest services, housekeeping, and maintenance.
• Ensure all rooms and public areas meet brand and quality standards before opening.
• Assist in the set up and testing of reservation systems, guest communication channels, and property management software.

Guest Experience & Front Office Management

• Serve as the primary guest relations leader, ensuring exceptional customer service from arrival to departure.
• Oversee and support Guest Services Agents in handling reservations, guest inquiries, check-ins, and check-outs.
• Inspect rooms prior to guest arrivals to ensure they meet quality and cleanliness standards.
• Ensure all pre-arrival guest requests (special amenities, room preferences, etc.) are fulfilled.
• Address guest issues and concerns promptly to maintain high levels of guest satisfaction.
• Coordinate and execute guest activations in and around the property.

Housekeeping & Maintenance Oversight

• Coordinate housekeeping schedules, ensuring efficient room turnovers and cleanliness.
• Conduct quality assurance checks of rooms, common areas, and outdoor spaces.
• Work closely with housekeeping staff to maintain high sanitation and presentation standards.
• Coordinate with maintenance personnel/vendors to ensure that all repairs and preventative maintenance are handled efficiently.

Team Leadership & Training

• Supervise, mentor, and coach a team of Guest Services Agents and Housekeepers.
• At least 2 years of supervisory experience, including hiring, training, and managing a team.
• Lead ongoing training to uphold guest service excellence, safety protocols, and hotel standards.
• Foster a positive work culture where teamwork and guest satisfaction are top priorities.
• Be the main point of contact for staff call outs, and handle them accordingly, including covering when necessary.

Administrative & Operational Management

• Ensure compliance with all local regulations and safety standards.
• Assist with revenue management, pricing strategies, and occupancy optimization.
• Monitor operational expenses, keeping within budget while maintaining service quality.
• Work closely with ownership and stakeholders to align with the hotel's vision and goals.
• Have an active role with the local community and chamber of commerce to promote the property.

Qualifications & Experience

• 3 years of hospitality experience in hotel operations, guest services, or front office management.
• At least 2 years of supervisory experience, including hiring, training, and managing a team.
• Strong leadership skills with the ability to motivate and develop staff.
• Hands-on, problem-solving mindset with exceptional customer service skills.
• Ability to multitask and thrive in a fast-paced, guest-facing environment.
• Experience with hotel reservation systems, PMS software, and digital guest communication platforms.
• Strong knowledge of housekeeping and maintenance operations.
• Excellent communication and organizational skills.
• Familiarity with Siesta Key and the surrounding area is a plus.

Why Join Us?

• Opportunity to be part of an exciting hotel launch and pre-opening team.
• Work in a beautiful beachside location in Siesta Key, Florida.
• Play a pivotal role in shaping the guest experience and culture of a new boutique hotel.
• Competitive salary, career growth opportunities, and a supportive work environment.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $50,000 - $60,000