What are the responsibilities and job description for the Customer Service Sales Representative position at Storm Restorations of America?
About Storm Restorations of America:
Established in Missouri in 2022, Storm Restorations of America has grown exponentially and now has over 5 local roofing companies within its family - The Micham Roofing Company, Hunter Roofing, Ivey Roofing, JG Contracting and Rain Away Gutters. The Storm Restorations of America family of companies have proudly been serving Missouri since 1972. Our team specializes in the insurance restoration industry, providing roof inspections at no cost to homeowners recently impacted by inclement weather, causing damage to their homes.
Job Description:
- Willingness and ability to safely climb and inspect roofs to assess conditions, gather information and provide accurate evaluations as needed for the role
- Make proactive calls to existing and prospective customers, providing key updates and information regarding their roofing claims or repairs.
- Ability to independently generate leads
- Act as SRA’s professional point of contact, ensuring smooth and effective communication through phone, email, and other channels.
- Demonstrate in-depth knowledge of our roofing products and services to better understand and address customer needs during interactions.
- Accurately document each customer interaction according to company and department guidelines.
- Promptly follow up with both current and potential customers, ensuring timely responses and ongoing communication.
- Maintain a positive, customer-focused attitude in every interaction, building strong relationships and fostering trust.
- Exhibit patience and empathy during customer communications, ensuring all concerns are addressed with care.
- Consistently communicate clearly and professionally with both internal team members and external customers across all forms of communication.
Compensation & Benefits:
- Full-Time Position
- Monday - Friday 8:00 am to 5:00 pm
- Compensation starts at $20/hour PLUS commission
- Medical/Dental/Vision Insurance after 90 days of employment
- 401K after 12 months of employment with company match
**Our office is located in Merriam, KS. While you will be required to come into the office, the majority of the work week is spent out in the field.**
#ZIP
Salary : $20
