Showroom Customer Service Representative

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North America's fastest-growing privately held corporations.

Since our start in 1996, we have helped nearly 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We also offer the following:

• Competitive Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes a 4% employer match.
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.

Responsible for working at our Showroom locations and greeting potential customers in a friendly and professional manner. Primary responsibilities are to provide excellent customer service to showroom visitors and understand the local market as it pertains to Storm Smarts target audience.

Key Responsibilities & Duties:

• Approaches, greets, and offers assistance or direction to all customers who enter the showroom.
• Provide advice and guidance on product selection to customers, Share product knowledge, samples, and product brochures to assist in setting an appointment.
• Monitor local competitor promotions for each product group.
• Maintain continuous awareness of competitive products, pricing, performance, market share, for purpose of recommending product continuance or modifications, market potential.
• Assist in the identification and cultivation of strategic partnerships within the local community.
• Collaborate with the Senior Marketing Manager to execute partnership activation plans, ensuring that both Storm Smart and partners receive maximum value from collaborations.
• Coordinate logistics for events, working closely with internal and external stakeholders.
• Community Engagement- Represent Storm Smart at local events, building relationships with key community stakeholders.
• Collaborate with the Senior Marketing Manager to identify local opportunities for Storm Smart to contribute to hurricane awareness and home show events.
• Responds to showroom email and task requests.
• Assist sales representatives with sales presentation materials and administrative tasks.
• Assists Lead Setters with scheduling internet and phone leads as appointment for sales representatives.
• Ensure all showroom products are current and up to date.
• Keep the showroom clean and presentable.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Required Skills/ Abilities:

• Excellent written and verbal communication skills in person, online and telephone.
• Able to analyze and solve problems as they arise.
• Good working knowledge of Microsoft Office and other computer programs.
• Effective time management skills.
• Having a friendly and engaging personality
• Comfortable working with members of the public.
• Should have a confident manner.
• Must be helpful and polite.
• An eventual comprehensive understanding of all Storm Smart products and services.
• Able to work as part of a sales support team.
• Should be of a professional appearance and articulate.

Education/Experience/Licenses/Certifications:

• High school diploma and proven experience/record of accomplishment.
• Bachelors degree preferred,
• Prior experience in Customer Service.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment is in an office setting with a quiet to moderate noise level.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to twenty-five pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.