What are the responsibilities and job description for the Solutions Manager position at Storm2?
📍 Solutions Manager - Onsite
🚀 Early Stage Startup
💰 OTE: $145K - $170K
A rapidly growing SaaS company is seeking a Solutions Manager to join its San Francisco team. This role is crucial in ensuring customers have a smooth, engaging, and successful experience with the company’s platform. The ideal candidate is highly customer-focused, thrives on solving complex challenges, and is eager to implement scalable solutions.
Key Responsibilities
- Scale impact as the company grows. Help customers successfully adopt new features and expand their usage of the platform as it evolves.
- Act as a trusted product expert. Serve as a strategic advisor, guiding customers through implementation, troubleshooting challenges, and optimizing their workflows to maximize value.
- Provide hands-on support. Proactively address customer inquiries, assist in training AI-driven support tools, and jump into live conversations when deeper engagement is required.
- Lead a seamless onboarding process. Own and refine the end-to-end onboarding journey, ensuring customers get up and running efficiently while adopting best practices for long-term success.
- Gather insights to shape the product roadmap. Collect and synthesize customer feedback, working closely with product and engineering teams to improve features and functionality.
- Enhance customer enablement. Develop and maintain resources such as training materials, onboarding guides, webinars, and templates to support customer education and engagement.
- Foster continuous learning and improvement. Test new product experiences with customers, encourage open dialogue, and drive iterative enhancements that elevate the user experience.
What You Bring
- Adaptability in fast-paced environments. Comfortable working in a dynamic setting, pivoting quickly as needed, and taking initiative to drive improvements.
- Customer-first mindset. A passion for delivering exceptional experiences tailored to individual customer needs. At least 3 years in a customer-facing role is required.
- Proven experience at a high-performing Fintech.
- Strong problem-solving skills. Adept at identifying challenges, troubleshooting effectively, and developing efficient resolutions that benefit both customers and internal teams.
- Analytical and strategic thinking. Ability to break down complex workflows and translate them into structured, scalable solutions.
Salary : $145,000 - $175,000
