Business Director - Client Success

⚡Business Director - Client Success

🏥 Health Tech - Series B Hyper growth

🌎 Hybrid, Short Hills NJ

💲 180,000 - 200,000 Base Bonus

Interested in joining the leading global network for HCP-exclusive programmatic messaging is transforming the way pharmaceutical brands and healthcare agencies engage with physicians. This award-winning platform delivers unmatched end-to-end targeting and engagement solutions powered by advanced AI-enabled proprietary technology.

They are looking for a Business Director to lead our Customer Success team, combining technical expertise with a proven ability to drive business outcomes. In this senior role, you will enhance client satisfaction, retention, and revenue growth working directly with C-Suite. Key responsibilities include managing customer relationships, leading success initiatives, fostering cross-functional collaboration, and optimizing customer experience. You will also provide strategic insights to guide decisions and improve operational efficiency.

👨‍💻 Responsibilities:

• Develop and Execute Customer Success Strategy: Lead the development and execution of a comprehensive customer success strategy that aligns with the company’s business goals, focusing on driving client retention, expansion, and satisfaction.
• Customer Retention and Growth: Set clear retention and growth objectives, define success metrics, and ensure the team meets key milestones to drive client success and loyalty.
• Leadership and Team Development: Build, mentor, and lead a high-performing Customer Success team, cultivating talent and ensuring the team delivers exceptional customer service.
• Customer Advocacy and Relationship Management: Serve as the main point of contact for key clients, ensuring strong relationships and acting as a trusted advisor to promote long-term partnerships.
• Optimize Customer Onboarding and Engagement: Oversee the development and implementation of customer onboarding processes, training programs, and proactive support initiatives to drive product adoption and minimize churn.
• Cross-functional Collaboration: Partner with Sales, Product, and Marketing teams to identify opportunities for upsell, cross-sell, and product enhancements based on customer feedback and business needs.
• Strategic Insights and Reporting: Utilize data and market insights to inform customer strategies, improve the customer experience, and ensure the team delivers value at each stage of the customer lifecycle.
• Budget and Resource Management: Manage the Customer Success department’s budget, optimizing resources to ensure the delivery of exceptional customer experiences while maintaining cost-efficiency.
• Market and Industry Awareness: Stay abreast of industry trends, customer behavior, and competitive landscape to ensure the company remains competitive and aligned with client needs.

👩‍🎓Qualifications:

• 10 years of leadership experience in Customer Success, Account Management, or Client Services at an AdTech company or media agency – with a focus in healthcare (HCP).
• Proven track record in leading and scaling a Customer Success team, driving client retention, and generating revenue growth through customer-centric strategies.
• Exceptional leadership and communication skills, with the ability to influence and inspire teams, while also engaging effectively with executive stakeholders and key clients.
• Strategic thinker with a data-driven mindset; experience in leveraging analytics and insights to optimize processes and drive customer satisfaction and business growth.
• Collaborative leader with the ability to work cross-functionally across Sales, Product, and Marketing to align on goals and deliver exceptional customer outcomes.
• Strong financial acumen, including the ability to manage budgets, forecast revenue, and ensure efficient allocation of resources.
• Deep understanding of customer needs and the ability to troubleshoot, address challenges, and build long-term value through innovative solutions.
• Experience promoting product value, upselling services, and contributing to overall company growth through successful customer advocacy and relationship management.

⭐ Benefits

• Competitive salary and bonus
• Stellar health care plan options for you and your family (Medical, Dental & Vision)
• 401K 4% Matching
• Generous PTO, vacations & sick leave
• Extensive paid parental/maternity leave
• Team events

📧 Interested in applying? Please Connect with the Hiring Team and

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⚡ Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website www.storm3.com and follow the Storm3 Linked In page for the latest jobs and intel.