What are the responsibilities and job description for the Head of Customer Success position at Storm3?
Head of Solution Delivery
AI-Powered RCM Software Platform
Remote (United States)
Competitive Salary ($175,000-$200,000) 20% Bonus Equity
I have partnered with an early-stage HealthTech organisation who recently raised $30m in recent funding. Solving a critical crisis in the US healthcare system, this company are streamlining healthcare payments for providers, patients and payers to reduce healthcare costs and complexity through their AI/ML powered technology platform.
They are seeking a founding Head of Solution Delivery to join their GTM team and oversee all parts of post sale relationships with their clients. This role will be part of the senior leadership team.
Responsibilities:
- Coordinate closely with our Product and Engineering teams to ensure a seamless customer onboarding experience.
- Convey solution value through customer reporting, data analysis, and executive presentations. Define the key metrics that matter most to our customers. Develop case studies showcasing our impact.
- Identify opportunities to optimize solution performance in the customer environment. Support individual customers in their product adoption journey, whilst providing internal feedback to our Product and Engineering teams for continuous improvement.
- Surface value-driven upsell opportunities and collaborate closely with the sales team to expand our footprint with existing customers.
Requirements:
- 8 years of experience in customer success, account management or solution delivery.
- Prior experience in healthcare consulting would be preferred.
- Minimum 3 years working in a high-growth/early-stage HealthTech company.
- 5 years working with health systems as the end customer. Whilst managing relationships at the VP and C-Suite level.
- Strong data skills. Comfort diving into customer data and regularly interfacing with Product, Engineering, and Data Science teams to explain and improve performance.
- Ability to thrive in a fast-paced, dynamic working environment.
Benefits:
- Competitive salary, benefits, and 401k matching.
- Medical, Dental and Vision plans.
- Unlimited PTO
- Flexible work environment (remote/hybrid).
- Opportunity to be on the cutting edge of a rapidly growing field.
- A collaborative, inclusive culture that values innovation and personal growth.
Salary : $175,000 - $200,000
