Pre-Registration Supervisor - Pre-Registration MSD - FT - Day

Position Status:

Shift:

Hours per week:

Job Information
Exemption Status: Exempt

A Brief Overview
The individual in this role is a key member of the management team responsible for organizing, evaluating, and staffing his/her assigned area within the Pre-Registration-MSD department to complete the activities within the revenue cycle in a timely fashion and in accordance with departmental and organization policies and procedures. The incumbent supervises revenue cycle functions through a group of employees who perform complex tasks which are completed to ensure timely processing of patient accounts, maximum customer service and satisfaction, maximum teamwork, maximize cash flow, and minimize bad debt. The incumbent is responsible for the financial, quality, productivity and resource management and is expected to utilize methods and systems which are cost effective and in compliance with required standards, rules and regulations. These activities are completed following established policies and procedures, and in compliance with Joint Commission, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct.

Education Qualifications

• High School Diploma / GED Required
Bachelor's Degree Business, accounting, finance or a related field. Preferred

Experience Qualifications

• 2 years Experience in a clinical healthcare setting such as physician's office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare experience. Required
less than 1 year Supervisory experience. Preferred

Skills and Abilities

• Strong interpersonal/customer service skills. (Required proficiency)
• Knowledge of major third-party payers, computers, EDI and other equipment used in revenue cycle activities. (Preferred proficiency)
Working knowledge of medical terminology and diagnostic/treatment services. (Preferred proficiency)

What you will do

• Assists the Director in initiating, developing and implementing change to departmental activities required to meet departmental and organizational goals and customer needs.
• Provides guidance, coaching, counseling and discipline for departmental staff. Perform performance appraisals for departmental staff within mandated deadlines. Prepares and submits work schedules and task assignments for department staff.
• Detailed understanding of all technical primary and secondary billing requirements for assigned third party payors and contracts. Understands the Medical and Clinical services provided by the organization. Detailed understanding of tasks performed by staff within area of responsibility and ability to perform tasks as needed.
• Assists staff to enhance leadership skills, resolve conflict and promote problem solving. Monitor, discuss, counsel and provide advice to staff regarding work competency standards as notified or identified through established quality & productivity reports and reviews.
• Takes an active role in customer service issues as necessary and acts as a role model in resolving patient, visitor, doctor and employee issues in a professional manner.
• Monitor the phone system to ensure staff logged-in as assigned and to determine additional staff are needed due to high call volume. Answers questions from other staff or departments/offices by phone or e-mail in a timely manner.
• Ensures customer concerns are processed in compliance with SVHC policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
• Serves as liaison between Pre Registration and other departments and/or medical personnel and promotes cooperative relations during assigned shift. Works closely with clinical Nursing Directors to ensure preregistration and clinical processes are continually adapted to meet the changing needs of the clinical workflows.
• Assists Director with development and maintenance of criteria-based job descriptions for all staff indicating primary responsibilities and specific performance standards. Assists Director with the assessment of staff to identify training and educational development program needs.
• Submits explanation of budget variances and contingency plans when requested/required. Ensures the proper utilization of resources to reduce waste and maximize productivity.
• Assists with the revision or development of the department's internal documents, procedural manuals and forms, as requested.
• Understands and follows the Stormont-Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers, volunteers and physician offices.
• Encourages staff to function as a team with free exchange of problem identification and solution ideas within the group.
• Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements.
• Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested.
Ensures necessary data, identified processing issues and related information is provided to departmental management, appropriate departments and individuals within the organization in a timely manner.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned

Patient Facing Options

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Scope

• Has Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility
Has Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 30 lbs
• Pulling: Occasionally 1-3 Hours up to 30 lbs
• Pushing: Occasionally 1-3 Hours up to 30 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 30 lbs
• Reaching (Overhead): Rarely less than 1 hour up to 30 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
Walking: Occasionally 1-3 Hours

Working Conditions

• Infectious Diseases: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.