Credit and Collections Supervisor - Customer Service - FT - Day

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Shift:

Weekly Work Schedule:

Job Information
Exemption Status: Exempt

A Brief Overview
The individual in this role is a key member of the management team responsible for organizing, evaluating, and staffing his/her assigned area within the Patient Financial Services-HSD department to complete the activities within the revenue cycle in a timely fashion and in accordance with departmental and organization policies and procedures. The incumbent supervises revenue cycle functions through a group of employees who perform complex tasks which are completed to ensure timely processing of patient accounts, maximum customer service and satisfaction, maximum teamwork, maximize cash flow, and minimize bad debt. The incumbent is responsible for the financial, quality, productivity and resource management in reference to self-pay balance and is expected to utilize methods and systems which are cost effective and in compliance with required standards, rules and regulations. These activities are completed following established policies and procedures, and in compliance with Joint Commission, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

What you will do

• Supports and upholds the organization's philosophy of customer service.
• Ensures customer concerns are processed in compliance with SVHC policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
• Recommends organizational and departmental improvements based on appropriate customer concerns.
• Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information.
• Consistently use diplomacy and respect both in person and when using the telephone, and perform effectively and professionally under stressful conditions.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• Has Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Carrying: Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Occasionally 1-3 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Continuously greater than 5 hours
• Kneeling: Rarely less than 1 hour
• Lifting: Rarely less than 1 hour up to 10 lbs
• Pulling: Rarely less than 1 hour up to 10 lbs
• Pushing: Rarely less than 1 hour up to 10 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs
• Repetitive Motions: Continuously greater than 5 hours
• Sitting: Continuously greater than 5 hours
• Standing: Rarely less than 1 hour
• Stooping: Rarely less than 1 hour
• Talking: Continuously greater than 5 hours
• Walking: Rarely less than 1 hour

Working Conditions

• Dusts: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.